Jeem wrote:
> Hello Everyone,
>
> I am having trouble with mobile PhoneTools. I just recently (March 14)
> bought 2 (two) Motorola V3 Razr cellphones and installed mobile
> PhoneTools on my computer. I am running Windows XP. I am having
> trouble getting the computer to recognize the cellphone. I have tried
> both cellphones and the computer will not recognize either cellphone.
> I have even got the mobile PhoneTools latest update, but with the same
> results. I have tried at least 4 times to get this to work, by
> uninstalling and then reinstalling mobile PhoneTools. I have tried
> different USB ports. But the computer will not recognize the
> cellphone. I get a little popup message in the bottom right corner of
> the screen which says: "USB Device Not Recognized. One of the USB
> devices attached to this computer has malfunctioned, and Windows does
> not recognize it. For assistance in solving this problem, click this
> message." After clicking the message, all I really get is a window
> saying it is an unknown device and then at the bottom it says try
> reconnecting the device. Has anyone had the same experience? Or does
> anyone know how to or have any ideas how to resolve this problem?
>
> Thank you very much!!!!

I had the same problem. I bought copies of Motorola Phone Tools on CD
from Amazon. When they didn't work, I called Motorola Technical Support
and explained my problem. The phone number was in my phone's
instruction book. They gave me a temporary URL from which I downloaded
a version that DOES support the RAZR. You need at least Version 4.56 or
later.

The version I purchased on CD did not upgrade to this version. You
might wish to try it however. The upgrade has to be done one version at
a time; 4.0 to 4.1, 4.1 to 4.2, . . . . It DID NOT work for me! YMMV.