On Sun, 16 Mar 2008 17:01:12 -0400, "Richard B. Gilbert"
<rgilbert88@comcast.net> wrote:

>Jeem wrote:
>> Hello Everyone,
>>
>> I am having trouble with mobile PhoneTools. I just recently (March 14)
>> bought 2 (two) Motorola V3 Razr cellphones and installed mobile
>> PhoneTools on my computer. I am running Windows XP. I am having
>> trouble getting the computer to recognize the cellphone. I have tried
>> both cellphones and the computer will not recognize either cellphone.
>> I have even got the mobile PhoneTools latest update, but with the same
>> results. I have tried at least 4 times to get this to work, by
>> uninstalling and then reinstalling mobile PhoneTools. I have tried
>> different USB ports. But the computer will not recognize the
>> cellphone. I get a little popup message in the bottom right corner of
>> the screen which says: "USB Device Not Recognized. One of the USB
>> devices attached to this computer has malfunctioned, and Windows does
>> not recognize it. For assistance in solving this problem, click this
>> message." After clicking the message, all I really get is a window
>> saying it is an unknown device and then at the bottom it says try
>> reconnecting the device. Has anyone had the same experience? Or does
>> anyone know how to or have any ideas how to resolve this problem?
>>
>> Thank you very much!!!!
>
>I had the same problem. I bought copies of Motorola Phone Tools on CD
>from Amazon. When they didn't work, I called Motorola Technical Support
>and explained my problem. The phone number was in my phone's
>instruction book. They gave me a temporary URL from which I downloaded
>a version that DOES support the RAZR. You need at least Version 4.56 or
>later.
>
>The version I purchased on CD did not upgrade to this version. You
>might wish to try it however. The upgrade has to be done one version at
>a time; 4.0 to 4.1, 4.1 to 4.2, . . . . It DID NOT work for me! YMMV.

I think I will try that since the version I have is 3.28. I hope this
works out for me too.