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Old March 16th, 2008, 06:57 PM
Richard B. Gilbert
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Default mobile PhoneTools trouble

Jeem wrote:
> On Sun, 16 Mar 2008 17:22:57 -0400, "Richard B. Gilbert"
> <rgilbert88@comcast.net> wrote:
>
>
>>Jeem wrote:
>>
>>>On Sun, 16 Mar 2008 17:01:12 -0400, "Richard B. Gilbert"
>>><rgilbert88@comcast.net> wrote:
>>>
>>>
>>>
>>>>Jeem wrote:
>>>>
>>>>
>>>>>Hello Everyone,
>>>>>
>>>>>I am having trouble with mobile PhoneTools. I just recently (March 14)
>>>>>bought 2 (two) Motorola V3 Razr cellphones and installed mobile
>>>>>PhoneTools on my computer. I am running Windows XP. I am having
>>>>>trouble getting the computer to recognize the cellphone. I have tried
>>>>>both cellphones and the computer will not recognize either cellphone.
>>>>>I have even got the mobile PhoneTools latest update, but with the same
>>>>>results. I have tried at least 4 times to get this to work, by
>>>>>uninstalling and then reinstalling mobile PhoneTools. I have tried
>>>>>different USB ports. But the computer will not recognize the
>>>>>cellphone. I get a little popup message in the bottom right corner of
>>>>>the screen which says: "USB Device Not Recognized. One of the USB
>>>>>devices attached to this computer has malfunctioned, and Windows does
>>>>>not recognize it. For assistance in solving this problem, click this
>>>>>message." After clicking the message, all I really get is a window
>>>>>saying it is an unknown device and then at the bottom it says try
>>>>>reconnecting the device. Has anyone had the same experience? Or does
>>>>>anyone know how to or have any ideas how to resolve this problem?
>>>>>
>>>>>Thank you very much!!!!
>>>>
>>>>I had the same problem. I bought copies of Motorola Phone Tools on CD
>>>
>>>>from Amazon. When they didn't work, I called Motorola Technical Support
>>>
>>>
>>>>and explained my problem. The phone number was in my phone's
>>>>instruction book. They gave me a temporary URL from which I downloaded
>>>>a version that DOES support the RAZR. You need at least Version 4.56 or
>>>>later.
>>>>
>>>>The version I purchased on CD did not upgrade to this version. You
>>>>might wish to try it however. The upgrade has to be done one version at
>>>>a time; 4.0 to 4.1, 4.1 to 4.2, . . . . It DID NOT work for me! YMMV.
>>>
>>>
>>>I think I will try that since the version I have is 3.28. I hope this
>>>works out for me too.
>>>

>>
>>That does look a little old. Is there a date on it? Is it a real
>>antique or is Motorola just releasing a new version every couple of months?

>
>
> No date on it, except at the bottom it says Motorola Inc, 2005. As far
> as Motorola releasing a new version every few months, I have no idea
> whatsoever. But I did follow your advice, and got tech support
> in...... Costa Rica. They are emailing me the updated version of MPT.
> They said to uninstall the version I have in my computer and then
> install the version they are emailing to me. I am not doing it
> tonight. I have had enough for today fighting with this. But I'll let
> you know what happens. One other thing, it seems the battery does not
> hold a charge for very long. Do you have the same experience?
>


Mine was fully charged this morning, has been on continuosly for about
ten hours now. The indicator still shows "fully charged". I put it on
charge when I go to bed at night and unplug it when I get up in the
morning. I haven't tried it but I think the battery would probably last
for at least a couple of days of "powered on but idle". I very seldom
make or receive calls on it; I just feel better knowing it's there and
that I can be reached if I'm needed, and that I can summon help if I
need it.

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