cellular@motorola.net wrote:
> On Sun, 16 Mar 2008 17:01:12 -0400, "Richard B. Gilbert"
> <rgilbert88@comcast.net> wrote this with the utmost thought:
>
>
>>Jeem wrote:
>>
>>>Hello Everyone,
>>>
>>>I am having trouble with mobile PhoneTools. I just recently (March 14)
>>>bought 2 (two) Motorola V3 Razr cellphones and installed mobile
>>>PhoneTools on my computer. I am running Windows XP. I am having
>>>trouble getting the computer to recognize the cellphone. I have tried
>>>both cellphones and the computer will not recognize either cellphone.
>>>I have even got the mobile PhoneTools latest update, but with the same
>>>results. I have tried at least 4 times to get this to work, by
>>>uninstalling and then reinstalling mobile PhoneTools. I have tried
>>>different USB ports. But the computer will not recognize the
>>>cellphone. I get a little popup message in the bottom right corner of
>>>the screen which says: "USB Device Not Recognized. One of the USB
>>>devices attached to this computer has malfunctioned, and Windows does
>>>not recognize it. For assistance in solving this problem, click this
>>>message." After clicking the message, all I really get is a window
>>>saying it is an unknown device and then at the bottom it says try
>>>reconnecting the device. Has anyone had the same experience? Or does
>>>anyone know how to or have any ideas how to resolve this problem?
>>>
>>>Thank you very much!!!!
>>
>>I had the same problem. I bought copies of Motorola Phone Tools on CD
>
>>from Amazon. When they didn't work, I called Motorola Technical Support
>
>>and explained my problem. The phone number was in my phone's
>>instruction book. They gave me a temporary URL from which I downloaded
>>a version that DOES support the RAZR. You need at least Version 4.56 or
>>later.
>>
>>The version I purchased on CD did not upgrade to this version. You
>>might wish to try it however. The upgrade has to be done one version at
>>a time; 4.0 to 4.1, 4.1 to 4.2, . . . . It DID NOT work for me! YMMV.
>>
>
>
> [Reserved]
> ProductName=Motorola Phone Tools
> ProductVersion=4.0.4a 11-22-2005 (051114006185)
> LegalCopyright=Copyright (c) Avanquest Software 2001-2005
> FileVersion=
>
> You don't need V4.56 as my installed version details show. I use this
> version with a V3 and 2 x V3i's with no problems. However <vbg>, I use it
> on Win 98SE :)

If it ain't broke, don't fix it. . . . But if you have any problems
with it I'd strongly recommend upgrading to W/2k or W/XP. Either one is
more robust and reliable than W98. W/2K needs Service Pack 4 plus a
bunch of patches. W/XP also needs a Service Pack plus the latest patches.

As for the Versions of MPT, V4.0 that I bought on CD from Amazon didn't
recognize my Verizon Wireless V3m. The 4.56 I downloaded recognizes the
V3m without problems. Note that there are several models call RAZR.
There are, at least, a V3c, V3i, and V3m. Mine's a V3m. I couldn't
tell you what the differences between V3 models are; they may be carrier
specific, use different cellular technologies, or they may be simply
cosmetic.