On Sun, 16 Mar 2008 18:42:57 -0400, "Richard B. Gilbert"
<rgilbert88@comcast.net> wrote:

>Jeem wrote:
>> On Sun, 16 Mar 2008 17:22:57 -0400, "Richard B. Gilbert"
>> <rgilbert88@comcast.net> wrote:
>>
>>
>>>Jeem wrote:
>>>
>>>>On Sun, 16 Mar 2008 17:01:12 -0400, "Richard B. Gilbert"
>>>><rgilbert88@comcast.net> wrote:
>>>>
>>>>
>>>>
>>>>>Jeem wrote:
>>>>>
>>>>>
>>>>>>Hello Everyone,
>>>>>>
>>>>>>I am having trouble with mobile PhoneTools. I just recently (March 14)
>>>>>>bought 2 (two) Motorola V3 Razr cellphones and installed mobile
>>>>>>PhoneTools on my computer. I am running Windows XP. I am having
>>>>>>trouble getting the computer to recognize the cellphone. I have tried
>>>>>>both cellphones and the computer will not recognize either cellphone.
>>>>>>I have even got the mobile PhoneTools latest update, but with the same
>>>>>>results. I have tried at least 4 times to get this to work, by
>>>>>>uninstalling and then reinstalling mobile PhoneTools. I have tried
>>>>>>different USB ports. But the computer will not recognize the
>>>>>>cellphone. I get a little popup message in the bottom right corner of
>>>>>>the screen which says: "USB Device Not Recognized. One of the USB
>>>>>>devices attached to this computer has malfunctioned, and Windows does
>>>>>>not recognize it. For assistance in solving this problem, click this
>>>>>>message." After clicking the message, all I really get is a window
>>>>>>saying it is an unknown device and then at the bottom it says try
>>>>>>reconnecting the device. Has anyone had the same experience? Or does
>>>>>>anyone know how to or have any ideas how to resolve this problem?
>>>>>>
>>>>>>Thank you very much!!!!
>>>>>
>>>>>I had the same problem. I bought copies of Motorola Phone Tools on CD
>>>>
>>>>>from Amazon. When they didn't work, I called Motorola Technical Support
>>>>
>>>>
>>>>>and explained my problem. The phone number was in my phone's
>>>>>instruction book. They gave me a temporary URL from which I downloaded
>>>>>a version that DOES support the RAZR. You need at least Version 4.56 or
>>>>>later.
>>>>>
>>>>>The version I purchased on CD did not upgrade to this version. You
>>>>>might wish to try it however. The upgrade has to be done one version at
>>>>>a time; 4.0 to 4.1, 4.1 to 4.2, . . . . It DID NOT work for me! YMMV.
>>>>
>>>>
>>>>I think I will try that since the version I have is 3.28. I hope this
>>>>works out for me too.
>>>>
>>>
>>>That does look a little old. Is there a date on it? Is it a real
>>>antique or is Motorola just releasing a new version every couple of months?
>>
>>
>> No date on it, except at the bottom it says Motorola Inc, 2005. As far
>> as Motorola releasing a new version every few months, I have no idea
>> whatsoever. But I did follow your advice, and got tech support
>> in...... Costa Rica. They are emailing me the updated version of MPT.
>> They said to uninstall the version I have in my computer and then
>> install the version they are emailing to me. I am not doing it
>> tonight. I have had enough for today fighting with this. But I'll let
>> you know what happens. One other thing, it seems the battery does not
>> hold a charge for very long. Do you have the same experience?
>>
>
>Mine was fully charged this morning, has been on continuosly for about
>ten hours now. The indicator still shows "fully charged". I put it on
>charge when I go to bed at night and unplug it when I get up in the
>morning. I haven't tried it but I think the battery would probably last
>for at least a couple of days of "powered on but idle". I very seldom
>make or receive calls on it; I just feel better knowing it's there and
>that I can be reached if I'm needed, and that I can summon help if I
>need it.

Well, I did uninstall the old version of MPT and installed the version
that Motorola sent me the link to. It is version 4.5.6a by Avanquest
Software 8/17/2007. Still the same result as with the CD version that
came with the cellphone. As soon as I plug the USB cable into the
phone, I get the above mentioned error message about the USB Device
Not Recognized. I called T-Mobile but they say they are unable to help
since it is not a T-Mobile phone. As for the battery, the place that I
got it from is sending a new battery. That is no longer a concern. But
I am completely perplexed by the computer not recognizing the
cellphone. Regardless of which USB port I use, I still get the same
error message. Any other suggestions???