Joe wrote:
> http://home.comcast.net/~plutarch/attwireless.html


I have a simple way of disputing bills:

Always use a credit card. This puts more power in your hands.

Waste little time with the front line people. Politely request a
supervisor. If the supervisor refuses to help tell them that you plan to
dispute the charge. Remind them that it takes a lot more work on their
end than on yours. Tell them that when the company replies you will tell
them you disputed it because ________was unwilling to help.

Never accept "I can not do that". Tell them you believe they will not
do it but you know that they can. If they disagree ask what they would
do if their boss told them to do that.

If all else fails get the companies main number, not the toll free
customer service but corporate headquarters (yahoo finance usually has
that under "profile"). Ask for the executive offices or the legal
department. You will not get a CEO or senior v-p but you usually will
get someone whose job includes keeping problems away from upper management.