Do not use pagepluscellular
They use Verizon, but they are a terrible company with no concept of
customer service.
What they do is, they make you renew (buy more minutes) every 120
days. First of all, this is really stupid because they do NOT even
offer a one year service plan. Soooo, you have to mark your calendar
and remember to buy more minutes every 4 months, even if you don't
need any more, OR they will not only cut off your service, but ALSO
TAKE AWAY ALL YOUR SAVED MINUTES.
I had over 600 minutes saved, and because I was ONE DAY late, they
took away all my minutes. I talked to the supervisor and told them if
they don't give me back at least half my saved minutes, I would cancel
my service, never use them again, and go on the net and tell everyone
how lousy their service is. They would not budge on the saved minutes,
so I am keeping my promise.
Pagepluscellular is stupid not to offer a year's service to anyone who
wants it, they should notify you on your home phone or email when your
120 days are going to be up, and they should not be so greedy as to
take your saved minutes away immediately the day after your 120 days
of service has passed. (How about a damned grace period?)
I will never do business with them again and recommend you don't
either.
Why should we? They obviously don't have any concept of customer
service, and make no effort to avoid problems such as these by sending
emails or making phone calls when your service is up. All they do is
put a little note that you have a text message at the top of your
phone when you turn it on. This does not help if you just use your
phone once or twice a month and don't see it in time, or if you don't
pay close attention to that tiny little icon for Msgs at the top of
your phone menu.
Ask yourself this question: What kind of company would rather take
away your saved minutes then keep you as a customer? The answer is :
Pagepluscellular.com. They'll never steal another one of my minutes
nor get another penny from me.
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