In article
<2bd6cc77-ed6c-4bc7-97c0-413756f1a284@g16g2000pri.googlegroups.com>,
mindfulnessnow@gmail.com wrote:

> They use Verizon, but they are a terrible company with no concept of
> customer service.

Huh. That's not been my experience at all. Let's see what your
experience has been.


> What they do is, they make you renew (buy more minutes) every 120
> days.

That's not bad customer service. That's the product they sell. It has
nothing to do with customer service.

If you don't eat meat, do you go to the grocery store and accuse them of
having "bad customer service" because they have a butcher case?


> First of all, this is really stupid because they do NOT even
> offer a one year service plan.

pssssst....they're a prepaid company. Do you understand the concept?

How's this: spend $80 with them up front, then spend $30/year to keep
those minutes alive until they're gone. Then spend $80 again. There's
your yearly plan. $30/year to keep your minutes alive.



> Soooo, you have to mark your calendar
> and remember to buy more minutes every 4 months, even if you don't
> need any more, OR they will not only cut off your service, but ALSO
> TAKE AWAY ALL YOUR SAVED MINUTES.

They're selling meat. You don't eat meat. So? Don't buy their meat.
Easy.

Got it?


> I had over 600 minutes saved, and because I was ONE DAY late, they
> took away all my minutes.

Your lack of planning in your life is not the concern of the rest of the
world. The world doesn't owe you shit. I suppose if you fell down on
the sidwalk, you'd be blaming everyone around you because you
mis-stepped.


> Pagepluscellular is stupid not to offer a year's service to anyone who
> wants it,

They sell meat. You don't eat meat. So don't buy their meat. Why is
that supposed to be my problem?


> they should notify you on your home phone or email when your
> 120 days are going to be up,

The joke's on you--they do. You just missed it. Why is that my problem?



> and they should not be so greedy as to
> take your saved minutes away immediately the day after your 120 days
> of service has passed. (How about a damned grace period?)

Have you ever, say, bought a car? A home? Do you know what "terms of
agreement" means? What a contract is?

They weren't greedy. They told you up front how they do business. You
chose not to believe them. When they said they weren't kidding, you
threw a tantrum like a five year old.

The world doesn't owe you shit. They did what you and they both agreed
they would do. Why is that a problem? Why is that MY problem?

*I* know how to manage my business.


> I will never do business with them again and recommend you don't
> either.
>
> Why should we? They obviously don't have any concept of customer
> service,

They sell meat. You don't eat meat. That doesn't mean they don't have
customer service. All your rant means is that you're throwing a tantrum
like a five year old who was told he couldn't have a candy bar from the
checkout lane.


> and make no effort to avoid problems such as these by sending
> emails or making phone calls when your service is up.

The joke's on you. They do. You just missed it. Why is that my
problem?


> Ask yourself this question: What kind of company would rather take
> away your saved minutes then keep you as a customer?

Firstly, it's "than keep you as a customer," not "then keep you as a
customer". Two entirely different meanings.

But I digress. Ask yourself this question: what kind of customer would
flagrantly disgregard the terms of agreement? I'll tell you: a
customer the company doesn't want to do business with.

I'm sure you're shocked--SHOCKED--at that.