On Mon, 9 Jun 2008 18:08:05 -0700 (PDT), mindfulnessnow@gmail.com
wrote:

>They use Verizon, but they are a terrible company with no concept of
>customer service.

Based on the rest of you post, you have no concept of customer
service. Customer service does NOT mean "do whatever the customer
wants you to do." Don't worry, unfortunatly lots of people get this
confused.

>What they do is, they make you renew (buy more minutes) every 120
>days.

Every 120 days? Wow. most prepaid companies are 60 or 90 days.
Don't like that? Try post paid. They expect you to pay up every 30
days!

>First of all, this is really stupid because they do NOT even
>offer a one year service plan. Soooo, you have to mark your calendar
>and remember to buy more minutes every 4 months, even if you don't
>need any more, OR they will not only cut off your service, but ALSO
>TAKE AWAY ALL YOUR SAVED MINUTES.

So, you don't do what you are supposed to do and compalin when they
still follow through on what they say they will do?

>I had over 600 minutes saved, and because I was ONE DAY late, they
>took away all my minutes.

It may just be me, but it seems like it was your fault for being late!

>I talked to the supervisor and told them if
>they don't give me back at least half my saved minutes, I would cancel
>my service, never use them again, and go on the net and tell everyone
>how lousy their service is.

Generally speaking, it is a bad idea to threaten, or give ultimatums
to supervisors. We don't take too kindly to that. Sometimes we get
over it, depending on what we have to lose in the situation. Prepaid
companies don't generally expect to keep customers for a long time.
Again, generally speaking if someone wanted a long term commitment,
they would go post pay. If they cannot afford post-pay, who knows if
they will be able to afford prepay next month either?

>They would not budge on the saved minutes,
>so I am keeping my promise.

I'm sure they care that you are making a fool out of yourself.

>Pagepluscellular is stupid not to offer a year's service to anyone who
>wants it, they should notify you on your home phone or email when your
>120 days are going to be up, and they should not be so greedy as to
>take your saved minutes away immediately the day after your 120 days
>of service has passed. (How about a damned grace period?)

If you don't like the way they do buisness, don't use them. I think
you are confusing what you THINK they SHOULD do, with what you
ACTUALLY AGREED to when you signed up.

>I will never do business with them again and recommend you don't
>either.

You are free to do so. We are free to either act on it, or on the
douzens of positive PPC posts on here.

>Why should we? They obviously don't have any concept of customer
>service,

Please see the top of this post. "good customer service" does not
mean "do whatever the customer wants"

>and make no effort to avoid problems such as these by sending
>emails or making phone calls when your service is up.

Ah, so because you can't keep track of your service, you expect them
to?

>All they do is
>put a little note that you have a text message at the top of your
>phone when you turn it on. This does not help if you just use your
>phone once or twice a month and don't see it in time, or if you don't
>pay close attention to that tiny little icon for Msgs at the top of
>your phone menu.

Here I agree with you. how dare they expect you to actually look at
the device you are paying for? I mean, what kind of company expects
people to pay attention to the reminders they give you?

>Ask yourself this question: What kind of company would rather take
>away your saved minutes then keep you as a customer?

My guess is one that expects the customer to be a responsible adult.

>Pagepluscellular.com. They'll never steal another one of my minutes
>nor get another penny from me.

I'm sure they are broken hearted.