mindfulnessnow@gmail.com wrote:
> They use Verizon, but they are a terrible company with no concept of
> customer service.
>
> What they do is, they make you renew (buy more minutes) every 120
> days. First of all, this is really stupid because they do NOT even
> offer a one year service plan. Soooo, you have to mark your calendar
> and remember to buy more minutes every 4 months, even if you don't
> need any more, OR they will not only cut off your service, but ALSO
> TAKE AWAY ALL YOUR SAVED MINUTES.

I forgot to renew within 120 days once, and my account was deactivated.
I called them up and they restored my unused balance (about $50) and
gave me 120 more days without me even adding another $10. Excellent
customer service that went above and beyond what they were obligated to
do. Now I have reminders on my calendar, both paper and electronic, to
renew in time, since I don't know if they'll give me a break like that
a second time.

I highly recommend PagePlus to those that are looking for a low-cost
prepaid service that operates on the network with the best coverage. But
it's true that you really need to be on the ball about adding $10 every
120 days.