On Sat, 14 Jun 2008 15:37:16 -0400, "J.R.Guthrie"
<jguthrie1@nyc.rr.com> wrote:

>Thanks! I'll watch for that. I'm on 650 at the moment . . . I'll keep an
>eye on it.
>
>> The good news is that I pay relatively little for phone
>> service now.
>
>And still with Sprint ?? <g>

Yes. You see, I've been with them for nine years, and I had
never before and have never since had a bit of trouble with the
service. I travel around the country for my work and I've never been
disappointed with that aspect of Sprint's operation.

This was my wife's phone, and it went haywire right after the
Sprint-Nextel merger (that's relevant, actually, but I promised I
wouldn't bore you with the copious details). I fought so hard and so
long to make it right because I knew that when the phone was working,
the service was sterling.

As a result of my incredible inconvenience they gave me a
significant rate discount, and that made it harder to abandon them.

My contract is up now, and since there will probably be lots
of changes in the cellular field this year, I may not stay with
Sprint. I'm extremely tired of having to deal with them, even if it's
only about once every two years.

It's true that once you get your service set up and working
the way you want it, it just hums along in most cases without any
further trouble. But if you must deal with customer service you can be
about 100% sure something will go wrong. I recently made an inquiry
about my bill and sure enough, the next month the figures were screwed
up. After just an INQUIRY ABOUT BILLING! Their customer service is
totally hopeless, and I'm just tired of it.

What I went through to get my wife's phone fixed, when I was
able to give them incontrovertible proof that the fault was on their
side and fixable from the main office, was just beyond the pale. But
as I say, when it was fixed, it worked like a hammer, as it always had
before, and now it was cheaper.

That's why (the only reason why) I'm still with Sprint.

DGI