On Sun, 15 Jun 2008 21:02:31 -0500, Thomas Bates <tb@notOT.biz> wrote:

>Why is it that nearly every month I have to spend an hour on the phone
>with Sprint fixing the bills which contain mistakes. Things like
>services added I didn't ask for. Services which were terminated last
>month(the one's I didn't ask for) which are still on the bill. Different
>charges for the same service on two lines under the same family plan,
>which brings me to the big switcheroo.
>
>I have a family plan which required 4 phones and the infamous contract
>to get same. Now, we have wanted to cancel that plan in the future since
>my Son is going to school in a state where Sprint doesn't have great
>coverage and don't want to pay a lung for phone service but now it seems
>that rather than my thinking I have ONE family plan, Sprint wants to
>break it apart and say I have FOUR plans so if I want to break the
>contract, it's now $800 not $200 when they required the 4 lines.
>
>It all sounds like bait and switch along with a few other things that
>Dan had better fix at Sprint.
>
>What screw-ups.
Cell service agreements (they are NOT contracts) have ALWAYS been per
line and not per account. If you didn't realize that it's not
Sprint's fault. I always hate when my calls devolve down to the
customer stating "well I ASSUMED..."......well you ASSUMED wrong.