On Sun, 15 Jun 2008 21:02:31 -0500, Thomas Bates <tb@notOT.biz> wrote:
>Why is it that nearly every month I have to spend an hour on the phone
>with Sprint fixing the bills which contain mistakes. Things like
>services added I didn't ask for. Services which were terminated last
>month(the one's I didn't ask for) which are still on the bill. Different
>charges for the same service on two lines under the same family plan,
>which brings me to the big switcheroo.

I've been going through the same thing since sprint changed their billing
system in march. They simply can't figure out how to pull up a pre-march
bill, and set my services to match what it was before the changeover.

Some of their screwups:
I have a vision plan, but they charged me $70/month data overages even though I
had an unlimited data plan.
charging me every single minute as an overage as if I had a zero
minute plan
charging me for using the sprint network in another state (bogus roaming)
charging me for text messages even though I had an unlimited TM plan.

They've now ****ed up three months in a row. I have every confidence that I'll
have to spend another hour on hold on my next cycle. At least this time they're
not disconnecting all my phones every cycle like the last time they ****ed up.