On Jun 20, 3:16*pm, mindfulness...@gmail.com wrote:

> It's people lke me who have the sense to complain about bad customer
> service and bad policies, who contribute to positive change instead of
> just accepting the (bad) way things are.

I think that your problems may result from your attitude when you
contact customer service. I've contacted PagePlus customer service on
a few occasions and it's been excellent. I wish all companies had such
polite, competent, U.S. based customer service. No passing you from
department to department, they are just able to handle any issues and
questions without passing the buck.

I forgot to renew within 120 days once, and my account was
deactivated. I called them up and they restored my unused balance
(about $50) and gave me 120 more days without me even adding another
$10. Excellent customer service that went above and beyond what they
were obligated to do.

You might want to change your approach when you call customer service.
You can achieve much better results when you don't fly off the handle.