On Jun 20, 9:17*pm, Chinese Bicycle Guy <scharf.ste...@gmail.com>
wrote:
> On Jun 20, 3:16*pm, mindfulness...@gmail.com wrote:
>
> > It's people lke me who have the sense to complain about bad customer
> > service and bad policies, who contribute to positive change instead of
> > just accepting the (bad) way things are.
>
> I think that your problems may result from your attitude when you
> contact customer service. I've contacted PagePlus customer service on
> a few occasions and it's been excellent. I wish all companies had such
> polite, competent, U.S. based customer service. No passing you from
> department to department, they are just able to handle any issues and
> questions without passing the buck.
>
> I forgot to renew within 120 days once, and my account was
> deactivated. I called them up and they restored my unused balance
> (about $50) and gave me 120 more days without me even adding another
> $10. Excellent customer service that went above and beyond what they
> were obligated to do.
>
> You might want to change your approach when you call customer service.
> You can achieve much better results when you don't fly off the handle.
Just wait til NEXT Time you forget...
And no, I was very nice with customer service until they told me they
were going to eat my minutes and no way would they let me keep even
half of them (which I graciously suggested).
Yes, they have a policy. Yes I did not meet my end of the agreement.
Yes, they have every legal right to eat my minutes.
But whatever happened to wanting to keep a long-term customer (3
years) happy? Whatever happened to bending the rules a little,
compromising, and recognizing that their policy of offering no grace
period and no email or phone reminder, makes it difficult for people
to always remember each 120 days so maybe they should cut a customer
some slack?

Sure, they're very nice as long as you remember to renew, or forget
only once maybe.

The bottom line is, they don't care if you are a customer or not,
apparently they make plenty of money and can afford to risk losing
customers by pissing them off. They don't care about you as a
customer. So if you want to do business with them, anyway, go for it.
If you would rather do business with someone who cares a little, who
offers a little kindness and understanding to you as a customer, then
go elsewhere.

Some day another company will come along with the same business model
as pageplus EXCEPT that they will offer a grace period, a year service
contract and an automated email or voicemail program to notify
customers a week before their service is up, and guess what? pageplus
will go out of business. And I will say "Good riddance, assholes!"