On 2008-07-12, Scott in SoCal <scottenaztlan@yahoo.com> wrote:

> Not only do those rapacious ****ers renew your "contract" but they
> charged you the full ETF even if you cancel ONE DAY early.

I rode it out in 2004 when I had network problems and they refused to do
anything about them. Bought a Sprint phone and started using it, along with
my Sprint-assigned number, about six weeks before end of contract; then I
ported my number *AFTER* my contract was up.

What you're describing IS their stated policy, and you can take it or leave
it (i.e. you don't have to use them). I get irritated at people who sign
or verbally agree to a contract and then get all pissy when the person or
company on the other end holds them to the contract. Yes, Scott, that means
you. :)

But what is this about renewing the contract? They're not supposed to do
that automatically.

In fact, when I moved from Ohio to California, I *needed* to set up a new
account because different regions of the US are, or at least were, handled
by different operating divisions of VZW. I called the E-Z Move department,
and they took care of me. The ETF on the Ohio account was credited back to
me (it gets billed automatically). The activation fee on the Cali account was
also credited (it also gets billed automatically). And I kept the same end
date.

VZW does suck, but it sounds like something got badly screwed up in this
case.


--
Steve Sobol, Victorville, CA PGP:0xE3AE35ED www.SteveSobol.com
Geek-for-hire. Details: http://www.linkedin.com/in/stevesobol