Actually, at aleast if it is a T-mobile phone, 1st a call is made to
customer care from a phone other than your cell, so that you can give
them the 15 digit IMEI number from your cell. The representative fills
out a for and sends it off to the research department to get the
Subsidy Unlock code, which typically is then emailed to the email
addreess you provided duringg your call. The turn around time is
usually about 24 hours, unless they donot have it on file and have to
send off to the manufacturer for it. If you donot get an email from
them one way or other within 72 hours you should call, as sometimes,
the email address gets mis-typed. They can give you the instructions
over the phone.

> Is this done while-you-wait at a company store, or does the phone need to be
> sent in?
>