On Mon, 22 Jun 2009 16:49:11 -0700, John Navas
<spamfilter1@navasgroup.com> wrote:

>Even once good T-Mobile USA now suffers from support outsourced to
>Bangalore. *It's a dead giveaway even without the accent -- you ask a
>question, and there's a pause while the ESL rep frantically searches the
>support script written in English for something that seems close, then
>reads something unrelated to your actual question, and does this over
>and over no matter how many times you rephrase your question. [sigh]

I've never had that experience. But I do not call customer service
often. If I do, it's usually during the day (ET). Sometimes I'll get
an accent and just out of curiosity, I'll ask where I'm calling, then
the CSR will tell me which state.