On Thu, 25 Jun 2009 08:36:23 -0700, John Navas
<spamfilter1@navasgroup.com> wrote in
<mt5745psqn1iu15q2gdmc6ar58ifdjtf4i@4ax.com>:

>On Tue, 23 Jun 2009 12:30:55 -0700, John Navas
><spamfilter1@navasgroup.com> wrote in
><mb2245t3hnqftm6q201r68fhum28fpq4lc@4ax.com>:
>
>>On Tue, 23 Jun 2009 08:57:04 -0700, Miles
>><mileschap@REMOVEMEpacbell.net> wrote in
>><mX60m.1460$bq1.226@nlpi066.nbdc.sbc.com>:
>
>>>Also, I've found with other support services that sometimes daytime
>>>support is USA, while night support is foreign, so you might need to
>>>specify the time of day you make the calls.
>>
>>Fair point.
>
>I've how had to make quite a few more calls to Customer Care (to fix an
>ongoing problems with MyFaves, network settings, and account settings),
>and when I called during normal USA business hours I did get reps
>located in the USA, which were considerably more helpful than the
>Bangalore reps I had gotten earlier, so your theory may be correct.

I've now gotten Bangalore on a call made at 1610 Pacific Time, so I'm
guessing Bangalore is used for overflow even during normal business
hours. I called back and got a rep in the USA.

--
Best regards,
John <http:/navasgroup.com>

If the iPhone is really so impressive,
why do iFans keep making excuses for it?