Anyone else unable to change 'My Circle' numbers?

During their most recent revamp of their website, I can no longer view
my minutes used nor change My Circle numbers. I see I've been
assigned a new account number, but it doesn't list any of my three
lines below it. I talked to tech support and was told (through a lot
of stammering and pauses) that they had some "issues" with the new
revisions pulling up "inaccurate data" on accounts. Just wondering if
this is account specific or for all customers. I asked for an ETA for
a fix, but was told they don't know, and to "just hope it's not more
than a couple of days or so." Just wonderful.

On Tue, 30 Oct 2007 16:07:00 -0400, The Ghost of General Lee
<ghost@general.lee> wrote:

>During their most recent revamp of their website, I can no longer view
>my minutes used nor change My Circle numbers. I see I've been
>assigned a new account number, but it doesn't list any of my three
>lines below it. I talked to tech support and was told (through a lot
>of stammering and pauses) that they had some "issues" with the new
>revisions pulling up "inaccurate data" on accounts. Just wondering if
>this is account specific or for all customers. I asked for an ETA for
>a fix, but was told they don't know, and to "just hope it's not more
>than a couple of days or so." Just wonderful.

If you just got a new account number, then you were one of the 2.5
milion customers who just got migrated from the ancient Cellware bill
system to the new platform, Virtuoso 2. Yes, it did cause some
glitches but considering the number of customers invovled it has been
very minor. Those numbers should appear within the next several days,
and your MOU data will be accurate again starting 1 November.

On Tue, 30 Oct 2007 19:23:57 -0500, NoConsequence <none@none.net>
wrote:

>On Tue, 30 Oct 2007 16:07:00 -0400, The Ghost of General Lee
><ghost@general.lee> wrote:
>
>>During their most recent revamp of their website, I can no longer view
>>my minutes used nor change My Circle numbers. I see I've been
>>assigned a new account number, but it doesn't list any of my three
>>lines below it. I talked to tech support and was told (through a lot
>>of stammering and pauses) that they had some "issues" with the new
>>revisions pulling up "inaccurate data" on accounts. Just wondering if
>>this is account specific or for all customers. I asked for an ETA for
>>a fix, but was told they don't know, and to "just hope it's not more
>>than a couple of days or so." Just wonderful.
>
>If you just got a new account number, then you were one of the 2.5
>milion customers who just got migrated from the ancient Cellware bill
>system to the new platform, Virtuoso 2. Yes, it did cause some
>glitches but considering the number of customers invovled it has been
>very minor. Those numbers should appear within the next several days,
>and your MOU data will be accurate again starting 1 November.

Thanks for more insight than anyone at Alltel was able to provide.