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  #1 (permalink)  
Old December 22nd, 2007, 11:19 PM
Wally
Guest
 
Posts: n/a
Default What could have caused this?


Basically....I bought a pre-paid V3 from Telstra everything went fine
for a couple of weeks then I received a letter from Telstra stating
that I had been making nuisance calls to a particular #, not just a
couple of calls but something like 10-15 per day continuously day after
day (these supposed calls did not show up in the recent calls made list
of the phone), now just to give an insight into the # that I was
supposed to be ringing imagine a # ... ****11** my home phone # is
****44** so it was identical to my home phone except for the double #'s
shown.

I contacted Telstra insisting that I had not made those calls to that
#....they were at a loss for any other explanation other than I had
made those calls!
I mentioned it to my dad who insisted that just as a precaution we swap
phones (handsets) he then put his Telstra sim ($10 plan) in my handset
a few days later another letter from Telstra showing that nuisance
calls were now being made from his # which was in my handset.
So we now had two members of our family recorded as having made
nuisance calls to the same # (confirmed as the same # by Telstra) and
they all originated from the same handset, my dad phoned Telstra
several times trying to make some sense of it all ...one tech said yes
the handset can do that regardless of the sim but would not explain
how, another said that it could not do that ...and a third was
undecided.

My dad took the phone to a Telstra shop and asked for the phone to be
deleted of all software and reloaded as per original specs...they said
that they could not do that but they could sell us another plan, we
explained that it was not the plan which was at fault as no matter
which sim was put in that handset the unwanted calls would appear on
that bill.

In desperation we went home and trawled the net for information on how
or what could be done ourselves we soon discovered that as a Mac
household that was doubly difficult as most of the info is PC
orientated...but eventually we did manage to flash the phone with a
stock Moto MP.....in the last three weeks according to our latest bill
there have been no more calls made other than regular ones!

So can anyone offer an explanation how a handset can make such calls
regardless as to which sim card is in it, and what could have
instigated such behavior.

As for Telstra they didn't hesitate in scrubbing all costs associated
with the bogus phone calls but were completely at a loss to explain how
it could have happened.

Just as an aside.... before going the software route to hopefully fix
the problem and just for confirmation we locked the phone away in a
draw for two days so that there could be no doubt about human
intervention and during that two days the phone bill showed 21 calls
made to the same # ....from a locked drawer?
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  #2 (permalink)  
Old December 23rd, 2007, 06:54 AM
K.M.
Guest
 
Posts: n/a
Default What could have caused this?

Wally wrote:
> Basically....I bought a pre-paid V3 from Telstra everything went fine
> for a couple of weeks then I received a letter from Telstra stating
> that I had been making nuisance calls to a particular #, not just a
> couple of calls but something like 10-15 per day continuously day after
> day (these supposed calls did not show up in the recent calls made list
> of the phone), now just to give an insight into the # that I was
> supposed to be ringing imagine a # ... ****11** my home phone # is

Isn't there a way to use the bluetooth connection to dial thru your
phone? In other words someone would pair his phone to yours and dial
away? In my Nokia e62 i have to option... "Remote SIM Mode" and it's-
"Select ON to enable another device to use the sim card in your device
to connect to the network." And I know that the motorola V3 is
bluetooth enabled cos that was my old phone.

Just an idea.

K.M.

> ****44** so it was identical to my home phone except for the double #'s
> shown.
>
> I contacted Telstra insisting that I had not made those calls to that
> #....they were at a loss for any other explanation other than I had
> made those calls!
> I mentioned it to my dad who insisted that just as a precaution we swap
> phones (handsets) he then put his Telstra sim ($10 plan) in my handset
> a few days later another letter from Telstra showing that nuisance
> calls were now being made from his # which was in my handset.
> So we now had two members of our family recorded as having made
> nuisance calls to the same # (confirmed as the same # by Telstra) and
> they all originated from the same handset, my dad phoned Telstra
> several times trying to make some sense of it all ...one tech said yes
> the handset can do that regardless of the sim but would not explain
> how, another said that it could not do that ...and a third was
> undecided.
>
> My dad took the phone to a Telstra shop and asked for the phone to be
> deleted of all software and reloaded as per original specs...they said
> that they could not do that but they could sell us another plan, we
> explained that it was not the plan which was at fault as no matter
> which sim was put in that handset the unwanted calls would appear on
> that bill.
>
> In desperation we went home and trawled the net for information on how
> or what could be done ourselves we soon discovered that as a Mac
> household that was doubly difficult as most of the info is PC
> orientated...but eventually we did manage to flash the phone with a
> stock Moto MP.....in the last three weeks according to our latest bill
> there have been no more calls made other than regular ones!
>
> So can anyone offer an explanation how a handset can make such calls
> regardless as to which sim card is in it, and what could have
> instigated such behavior.
>
> As for Telstra they didn't hesitate in scrubbing all costs associated
> with the bogus phone calls but were completely at a loss to explain how
> it could have happened.
>
> Just as an aside.... before going the software route to hopefully fix
> the problem and just for confirmation we locked the phone away in a
> draw for two days so that there could be no doubt about human
> intervention and during that two days the phone bill showed 21 calls
> made to the same # ....from a locked drawer?

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  #3 (permalink)  
Old December 23rd, 2007, 06:54 AM
K.M.
Guest
 
Posts: n/a
Default What could have caused this?

Sorry about the messed up post...

Isn't there a way to use the bluetooth connection to dial thru your
phone? In other words someone would pair his phone to yours and dial
away? In my Nokia e62 i have to option... "Remote SIM Mode" and it's-
"Select ON to enable another device to use the sim card in your device
to connect to the network." And I know that the motorola V3 is
bluetooth enabled cos that was my old phone.

Just an idea.

K.M.


Wally wrote:
> Basically....I bought a pre-paid V3 from Telstra everything went fine
> for a couple of weeks then I received a letter from Telstra stating
> that I had been making nuisance calls to a particular #, not just a
> couple of calls but something like 10-15 per day continuously day after
> day (these supposed calls did not show up in the recent calls made list
> of the phone), now just to give an insight into the # that I was
> supposed to be ringing imagine a # ... ****11** my home phone # is
> ****44** so it was identical to my home phone except for the double #'s
> shown.
>
> I contacted Telstra insisting that I had not made those calls to that
> #....they were at a loss for any other explanation other than I had
> made those calls!
> I mentioned it to my dad who insisted that just as a precaution we swap
> phones (handsets) he then put his Telstra sim ($10 plan) in my handset
> a few days later another letter from Telstra showing that nuisance
> calls were now being made from his # which was in my handset.
> So we now had two members of our family recorded as having made
> nuisance calls to the same # (confirmed as the same # by Telstra) and
> they all originated from the same handset, my dad phoned Telstra
> several times trying to make some sense of it all ...one tech said yes
> the handset can do that regardless of the sim but would not explain
> how, another said that it could not do that ...and a third was
> undecided.
>
> My dad took the phone to a Telstra shop and asked for the phone to be
> deleted of all software and reloaded as per original specs...they said
> that they could not do that but they could sell us another plan, we
> explained that it was not the plan which was at fault as no matter
> which sim was put in that handset the unwanted calls would appear on
> that bill.
>
> In desperation we went home and trawled the net for information on how
> or what could be done ourselves we soon discovered that as a Mac
> household that was doubly difficult as most of the info is PC
> orientated...but eventually we did manage to flash the phone with a
> stock Moto MP.....in the last three weeks according to our latest bill
> there have been no more calls made other than regular ones!
>
> So can anyone offer an explanation how a handset can make such calls
> regardless as to which sim card is in it, and what could have
> instigated such behavior.
>
> As for Telstra they didn't hesitate in scrubbing all costs associated
> with the bogus phone calls but were completely at a loss to explain how
> it could have happened.
>
> Just as an aside.... before going the software route to hopefully fix
> the problem and just for confirmation we locked the phone away in a
> draw for two days so that there could be no doubt about human
> intervention and during that two days the phone bill showed 21 calls
> made to the same # ....from a locked drawer?

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  #4 (permalink)  
Old December 23rd, 2007, 01:26 PM
Dave
Guest
 
Posts: n/a
Default What could have caused this?




On 23/12/07 7:21 PM, in article iEqbj.1$Wq5.49@weber.videotron.net, "K.M."
<Ken.Medeiros31@videotron.ca> wrote:

> Wally wrote:
>> Basically....I bought a pre-paid V3 from Telstra everything went fine
>> for a couple of weeks then I received a letter from Telstra stating
>> that I had been making nuisance calls to a particular #, not just a
>> couple of calls but something like 10-15 per day continuously day after
>> day (these supposed calls did not show up in the recent calls made list
>> of the phone), now just to give an insight into the # that I was
>> supposed to be ringing imagine a # ... ****11** my home phone # is

> Isn't there a way to use the bluetooth connection to dial thru your
> phone? In other words someone would pair his phone to yours and dial
> away? In my Nokia e62 i have to option... "Remote SIM Mode" and it's-
> "Select ON to enable another device to use the sim card in your device
> to connect to the network." And I know that the motorola V3 is
> bluetooth enabled cos that was my old phone.


I did think that Bluetooth could be responsible at first, but to my
knowledge it has never been enabled ..the 'device history' has always been
empty and the power set to off!

> Just an idea.


Thanks for the interest.

> K.M.
>
>> ****44** so it was identical to my home phone except for the double #'s
>> shown.
>>
>> I contacted Telstra insisting that I had not made those calls to that
>> #....they were at a loss for any other explanation other than I had
>> made those calls!
>> I mentioned it to my dad who insisted that just as a precaution we swap
>> phones (handsets) he then put his Telstra sim ($10 plan) in my handset
>> a few days later another letter from Telstra showing that nuisance
>> calls were now being made from his # which was in my handset.
>> So we now had two members of our family recorded as having made
>> nuisance calls to the same # (confirmed as the same # by Telstra) and
>> they all originated from the same handset, my dad phoned Telstra
>> several times trying to make some sense of it all ...one tech said yes
>> the handset can do that regardless of the sim but would not explain
>> how, another said that it could not do that ...and a third was
>> undecided.
>>
>> My dad took the phone to a Telstra shop and asked for the phone to be
>> deleted of all software and reloaded as per original specs...they said
>> that they could not do that but they could sell us another plan, we
>> explained that it was not the plan which was at fault as no matter
>> which sim was put in that handset the unwanted calls would appear on
>> that bill.
>>
>> In desperation we went home and trawled the net for information on how
>> or what could be done ourselves we soon discovered that as a Mac
>> household that was doubly difficult as most of the info is PC
>> orientated...but eventually we did manage to flash the phone with a
>> stock Moto MP.....in the last three weeks according to our latest bill
>> there have been no more calls made other than regular ones!
>>
>> So can anyone offer an explanation how a handset can make such calls
>> regardless as to which sim card is in it, and what could have
>> instigated such behavior.
>>
>> As for Telstra they didn't hesitate in scrubbing all costs associated
>> with the bogus phone calls but were completely at a loss to explain how
>> it could have happened.
>>
>> Just as an aside.... before going the software route to hopefully fix
>> the problem and just for confirmation we locked the phone away in a
>> draw for two days so that there could be no doubt about human
>> intervention and during that two days the phone bill showed 21 calls
>> made to the same # ....from a locked drawer?


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  #5 (permalink)  
Old December 23rd, 2007, 01:27 PM
Dave
Guest
 
Posts: n/a
Default What could have caused this?




On 23/12/07 7:23 PM, in article eGqbj.2$Wq5.80@weber.videotron.net, "K.M."
<Ken.Medeiros31@videotron.ca> wrote:

> Sorry about the messed up post...


No problem!
My son made the original post, so it will either be he or I that responds.

> Isn't there a way to use the bluetooth connection to dial thru your
> phone?


I have used Bluetooth to sync with my comp and between two phones but I
don't see any settings to enable dial thru ...but I could be wrong.
But as I said in my other post I have been careful not to have Bluetooth
enabled unless I am actually using it.

> In other words someone would pair his phone to yours and dial
> away? In my Nokia e62 i have to option... "Remote SIM Mode" and it's-
> "Select ON to enable another device to use the sim card in your device
> to connect to the network." And I know that the motorola V3 is
> bluetooth enabled cos that was my old phone.
>
> Just an idea.
>
> K.M.
>
>
> Wally wrote:
>> Basically....I bought a pre-paid V3 from Telstra everything went fine
>> for a couple of weeks then I received a letter from Telstra stating
>> that I had been making nuisance calls to a particular #, not just a
>> couple of calls but something like 10-15 per day continuously day after
>> day (these supposed calls did not show up in the recent calls made list
>> of the phone), now just to give an insight into the # that I was
>> supposed to be ringing imagine a # ... ****11** my home phone # is
>> ****44** so it was identical to my home phone except for the double #'s
>> shown.
>>
>> I contacted Telstra insisting that I had not made those calls to that
>> #....they were at a loss for any other explanation other than I had
>> made those calls!
>> I mentioned it to my dad who insisted that just as a precaution we swap
>> phones (handsets) he then put his Telstra sim ($10 plan) in my handset
>> a few days later another letter from Telstra showing that nuisance
>> calls were now being made from his # which was in my handset.
>> So we now had two members of our family recorded as having made
>> nuisance calls to the same # (confirmed as the same # by Telstra) and
>> they all originated from the same handset, my dad phoned Telstra
>> several times trying to make some sense of it all ...one tech said yes
>> the handset can do that regardless of the sim but would not explain
>> how, another said that it could not do that ...and a third was
>> undecided.
>>
>> My dad took the phone to a Telstra shop and asked for the phone to be
>> deleted of all software and reloaded as per original specs...they said
>> that they could not do that but they could sell us another plan, we
>> explained that it was not the plan which was at fault as no matter
>> which sim was put in that handset the unwanted calls would appear on
>> that bill.
>>
>> In desperation we went home and trawled the net for information on how
>> or what could be done ourselves we soon discovered that as a Mac
>> household that was doubly difficult as most of the info is PC
>> orientated...but eventually we did manage to flash the phone with a
>> stock Moto MP.....in the last three weeks according to our latest bill
>> there have been no more calls made other than regular ones!
>>
>> So can anyone offer an explanation how a handset can make such calls
>> regardless as to which sim card is in it, and what could have
>> instigated such behavior.
>>
>> As for Telstra they didn't hesitate in scrubbing all costs associated
>> with the bogus phone calls but were completely at a loss to explain how
>> it could have happened.
>>
>> Just as an aside.... before going the software route to hopefully fix
>> the problem and just for confirmation we locked the phone away in a
>> draw for two days so that there could be no doubt about human
>> intervention and during that two days the phone bill showed 21 calls
>> made to the same # ....from a locked drawer?


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  #6 (permalink)  
Old December 25th, 2007, 06:19 AM
eat@here.com
Guest
 
Posts: n/a
Default What could have caused this?

Somebody cloned your phone. Demand a refund or tell them you will refer
the matter to the police.



Dave @home.right.now wrote:
> Basically....I bought a pre-paid V3 from Telstra everything went fine
> for a couple of weeks then I received a letter from Telstra stating
> that I had been making nuisance calls to a particular #, not just a
> couple of calls but something like 10-15 per day continuously day after
> day (these supposed calls did not show up in the recent calls made list
> of the phone), now just to give an insight into the # that I was
> supposed to be ringing imagine a # ... ****11** my home phone # is
> ****44** so it was identical to my home phone except for the double #'s
> shown.
>
> I contacted Telstra insisting that I had not made those calls to that
> #....they were at a loss for any other explanation other than I had
> made those calls!
> I mentioned it to my dad who insisted that just as a precaution we swap
> phones (handsets) he then put his Telstra sim ($10 plan) in my handset
> a few days later another letter from Telstra showing that nuisance
> calls were now being made from his # which was in my handset.
> So we now had two members of our family recorded as having made
> nuisance calls to the same # (confirmed as the same # by Telstra) and
> they all originated from the same handset, my dad phoned Telstra
> several times trying to make some sense of it all ...one tech said yes
> the handset can do that regardless of the sim but would not explain
> how, another said that it could not do that ...and a third was
> undecided.
>
> My dad took the phone to a Telstra shop and asked for the phone to be
> deleted of all software and reloaded as per original specs...they said
> that they could not do that but they could sell us another plan, we
> explained that it was not the plan which was at fault as no matter
> which sim was put in that handset the unwanted calls would appear on
> that bill.
>
> In desperation we went home and trawled the net for information on how
> or what could be done ourselves we soon discovered that as a Mac
> household that was doubly difficult as most of the info is PC
> orientated...but eventually we did manage to flash the phone with a
> stock Moto MP.....in the last three weeks according to our latest bill
> there have been no more calls made other than regular ones!
>
> So can anyone offer an explanation how a handset can make such calls
> regardless as to which sim card is in it, and what could have
> instigated such behavior.
>
> As for Telstra they didn't hesitate in scrubbing all costs associated
> with the bogus phone calls but were completely at a loss to explain how
> it could have happened.
>
> Just as an aside.... before going the software route to hopefully fix
> the problem and just for confirmation we locked the phone away in a
> draw for two days so that there could be no doubt about human
> intervention and during that two days the phone bill showed 21 calls
> made to the same # ....from a locked drawer?


--
-
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  #7 (permalink)  
Old December 26th, 2007, 02:18 AM
Wally
Guest
 
Posts: n/a
Default What could have caused this?




On 25/12/07 6:01 PM, in article 20071225040138.987$Ng@newsreader.com,
"eat@here.com" <eat@here.com> wrote:

> Somebody cloned your phone. Demand a refund or tell them you will refer
> the matter to the police.


If it were that simple calls would have been billed to me even if my phone
were turned off, that never happened! But thanks anyway :)

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  #8 (permalink)  
Old December 28th, 2007, 01:31 PM
Gordon Huff
Guest
 
Posts: n/a
Default What could have caused this?

Wally wrote:
> Basically....


It's good that flashing the phone fixed this. A better performance from
the phone company would have been nice too.

As a test enginner, I want to know about this kind of thing - when it
happens - before we make another 4000 pieces or it gets into something
critical. I don't think this is a rare opinion.
Regard
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