mobile PhoneTools trouble

In news:013rt3hoejarm11jmd0ppktpi4g47etmks@4ax.com Jeem <moi@home.net>
wrote:

>
> I think I will try that since the version I have is 3.28. I hope this
> works out for me too.
>

Motorola has updated their USB drivers numerous times and if you install
an old version of MPT, you'll get an antique version of the drivers.

Get and install a new version of the drivers and see if that fixes
things. Even if you install a newer version of MPT, you should still
re-install the latest drivers afterward.

The only place I know for sure to get the latest drivers is

https://developer.motorola.com/docstools/USB_Drivers/

but that's Motorola's developer Web site and requires that you
"register" (just an email address) to use it. There are probably other
places to find them.

--
Bert Hyman St. Paul, MN bert@iphouse.com

On Sun, 16 Mar 2008 20:42:02 -0400, "Richard B. Gilbert"
<rgilbert88@comcast.net> wrote this with the utmost thought:

>cellular@motorola.net wrote:
>> On Sun, 16 Mar 2008 17:01:12 -0400, "Richard B. Gilbert"
>> <rgilbert88@comcast.net> wrote this with the utmost thought:
>>
>>
>>>Jeem wrote:
>>>
>>>>Hello Everyone,
>>>>
>>>>I am having trouble with mobile PhoneTools. I just recently (March 14)
>>>>bought 2 (two) Motorola V3 Razr cellphones and installed mobile
>>>>PhoneTools on my computer. I am running Windows XP. I am having
>>>>trouble getting the computer to recognize the cellphone. I have tried
>>>>both cellphones and the computer will not recognize either cellphone.
>>>>I have even got the mobile PhoneTools latest update, but with the same
>>>>results. I have tried at least 4 times to get this to work, by
>>>>uninstalling and then reinstalling mobile PhoneTools. I have tried
>>>>different USB ports. But the computer will not recognize the
>>>>cellphone. I get a little popup message in the bottom right corner of
>>>>the screen which says: "USB Device Not Recognized. One of the USB
>>>>devices attached to this computer has malfunctioned, and Windows does
>>>>not recognize it. For assistance in solving this problem, click this
>>>>message." After clicking the message, all I really get is a window
>>>>saying it is an unknown device and then at the bottom it says try
>>>>reconnecting the device. Has anyone had the same experience? Or does
>>>>anyone know how to or have any ideas how to resolve this problem?
>>>>
>>>>Thank you very much!!!!
>>>
>>>I had the same problem. I bought copies of Motorola Phone Tools on CD
>>
>>>from Amazon. When they didn't work, I called Motorola Technical Support
>>
>>>and explained my problem. The phone number was in my phone's
>>>instruction book. They gave me a temporary URL from which I downloaded
>>>a version that DOES support the RAZR. You need at least Version 4.56 or
>>>later.
>>>
>>>The version I purchased on CD did not upgrade to this version. You
>>>might wish to try it however. The upgrade has to be done one version at
>>>a time; 4.0 to 4.1, 4.1 to 4.2, . . . . It DID NOT work for me! YMMV.
>>>
>>
>>
>> [Reserved]
>> ProductName=Motorola Phone Tools
>> ProductVersion=4.0.4a 11-22-2005 (051114006185)
>> LegalCopyright=Copyright (c) Avanquest Software 2001-2005
>> FileVersion=
>>
>> You don't need V4.56 as my installed version details show. I use this
>> version with a V3 and 2 x V3i's with no problems. However <vbg>, I use it
>> on Win 98SE :)
>
>If it ain't broke, don't fix it. . . . But if you have any problems
>with it I'd strongly recommend upgrading to W/2k or W/XP. Either one is
>more robust and reliable than W98. W/2K needs Service Pack 4 plus a
>bunch of patches. W/XP also needs a Service Pack plus the latest patches.

I'm no computer newbie.

I have 2KPro and use XP daily and overall over many years, 98SE has stood me
much more steadfastly that either; especially XP. I know all about various
patches, have applied those that I needed.

>As for the Versions of MPT, V4.0 that I bought on CD from Amazon didn't
>recognize my Verizon Wireless V3m. The 4.56 I downloaded recognizes the
>V3m without problems. Note that there are several models call RAZR.
>There are, at least, a V3c, V3i, and V3m. Mine's a V3m. I couldn't
>tell you what the differences between V3 models are; they may be carrier
>specific, use different cellular technologies, or they may be simply
>cosmetic.

I also know that MPT versions are tailored toward different carriers and I'm
fortunate in that I don't really need to use it and that in the UK, I mainly
use Bluetooth to store/update/exchange contacts and/or files. No need to
use MPT.

On Sun, 16 Mar 2008 18:42:57 -0400, "Richard B. Gilbert"
<rgilbert88@comcast.net> wrote:

>Jeem wrote:
>> On Sun, 16 Mar 2008 17:22:57 -0400, "Richard B. Gilbert"
>> <rgilbert88@comcast.net> wrote:
>>
>>
>>>Jeem wrote:
>>>
>>>>On Sun, 16 Mar 2008 17:01:12 -0400, "Richard B. Gilbert"
>>>><rgilbert88@comcast.net> wrote:
>>>>
>>>>
>>>>
>>>>>Jeem wrote:
>>>>>
>>>>>
>>>>>>Hello Everyone,
>>>>>>
>>>>>>I am having trouble with mobile PhoneTools. I just recently (March 14)
>>>>>>bought 2 (two) Motorola V3 Razr cellphones and installed mobile
>>>>>>PhoneTools on my computer. I am running Windows XP. I am having
>>>>>>trouble getting the computer to recognize the cellphone. I have tried
>>>>>>both cellphones and the computer will not recognize either cellphone.
>>>>>>I have even got the mobile PhoneTools latest update, but with the same
>>>>>>results. I have tried at least 4 times to get this to work, by
>>>>>>uninstalling and then reinstalling mobile PhoneTools. I have tried
>>>>>>different USB ports. But the computer will not recognize the
>>>>>>cellphone. I get a little popup message in the bottom right corner of
>>>>>>the screen which says: "USB Device Not Recognized. One of the USB
>>>>>>devices attached to this computer has malfunctioned, and Windows does
>>>>>>not recognize it. For assistance in solving this problem, click this
>>>>>>message." After clicking the message, all I really get is a window
>>>>>>saying it is an unknown device and then at the bottom it says try
>>>>>>reconnecting the device. Has anyone had the same experience? Or does
>>>>>>anyone know how to or have any ideas how to resolve this problem?
>>>>>>
>>>>>>Thank you very much!!!!
>>>>>
>>>>>I had the same problem. I bought copies of Motorola Phone Tools on CD
>>>>
>>>>>from Amazon. When they didn't work, I called Motorola Technical Support
>>>>
>>>>
>>>>>and explained my problem. The phone number was in my phone's
>>>>>instruction book. They gave me a temporary URL from which I downloaded
>>>>>a version that DOES support the RAZR. You need at least Version 4.56 or
>>>>>later.
>>>>>
>>>>>The version I purchased on CD did not upgrade to this version. You
>>>>>might wish to try it however. The upgrade has to be done one version at
>>>>>a time; 4.0 to 4.1, 4.1 to 4.2, . . . . It DID NOT work for me! YMMV.
>>>>
>>>>
>>>>I think I will try that since the version I have is 3.28. I hope this
>>>>works out for me too.
>>>>
>>>
>>>That does look a little old. Is there a date on it? Is it a real
>>>antique or is Motorola just releasing a new version every couple of months?
>>
>>
>> No date on it, except at the bottom it says Motorola Inc, 2005. As far
>> as Motorola releasing a new version every few months, I have no idea
>> whatsoever. But I did follow your advice, and got tech support
>> in...... Costa Rica. They are emailing me the updated version of MPT.
>> They said to uninstall the version I have in my computer and then
>> install the version they are emailing to me. I am not doing it
>> tonight. I have had enough for today fighting with this. But I'll let
>> you know what happens. One other thing, it seems the battery does not
>> hold a charge for very long. Do you have the same experience?
>>
>
>Mine was fully charged this morning, has been on continuosly for about
>ten hours now. The indicator still shows "fully charged". I put it on
>charge when I go to bed at night and unplug it when I get up in the
>morning. I haven't tried it but I think the battery would probably last
>for at least a couple of days of "powered on but idle". I very seldom
>make or receive calls on it; I just feel better knowing it's there and
>that I can be reached if I'm needed, and that I can summon help if I
>need it.

Well, I did uninstall the old version of MPT and installed the version
that Motorola sent me the link to. It is version 4.5.6a by Avanquest
Software 8/17/2007. Still the same result as with the CD version that
came with the cellphone. As soon as I plug the USB cable into the
phone, I get the above mentioned error message about the USB Device
Not Recognized. I called T-Mobile but they say they are unable to help
since it is not a T-Mobile phone. As for the battery, the place that I
got it from is sending a new battery. That is no longer a concern. But
I am completely perplexed by the computer not recognizing the
cellphone. Regardless of which USB port I use, I still get the same
error message. Any other suggestions???

Jeem wrote:

> Regardless of which USB port I use, I still get the same
> error message. Any other suggestions???

Jeem;

Did you try the official support forum for MPT
<http://www.bvrpforums.com/motorola/> yet? My phone had connectivity
problems (forget which) about a year ago. I searched their forums,
found several similar complaints and followed the responses from the
support people. Been fine since.

Fwiw, Motorola doesn't write MPT. It's an app from Avanquest. They
have offices in California but, from talking to their support, I'd say
that, for the mpt at least, coding & support is done from France.

hth,
-Craig

Jeem wrote:
> On Sun, 16 Mar 2008 18:42:57 -0400, "Richard B. Gilbert"
> <rgilbert88@comcast.net> wrote:
>
>
>>Jeem wrote:
>>
>>>On Sun, 16 Mar 2008 17:22:57 -0400, "Richard B. Gilbert"
>>><rgilbert88@comcast.net> wrote:
>>>
>>>
>>>
>>>>Jeem wrote:
>>>>
>>>>
>>>>>On Sun, 16 Mar 2008 17:01:12 -0400, "Richard B. Gilbert"
>>>>><rgilbert88@comcast.net> wrote:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>Jeem wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>>Hello Everyone,
>>>>>>>
>>>>>>>I am having trouble with mobile PhoneTools. I just recently (March 14)
>>>>>>>bought 2 (two) Motorola V3 Razr cellphones and installed mobile
>>>>>>>PhoneTools on my computer. I am running Windows XP. I am having
>>>>>>>trouble getting the computer to recognize the cellphone. I have tried
>>>>>>>both cellphones and the computer will not recognize either cellphone.
>>>>>>>I have even got the mobile PhoneTools latest update, but with the same
>>>>>>>results. I have tried at least 4 times to get this to work, by
>>>>>>>uninstalling and then reinstalling mobile PhoneTools. I have tried
>>>>>>>different USB ports. But the computer will not recognize the
>>>>>>>cellphone. I get a little popup message in the bottom right corner of
>>>>>>>the screen which says: "USB Device Not Recognized. One of the USB
>>>>>>>devices attached to this computer has malfunctioned, and Windows does
>>>>>>>not recognize it. For assistance in solving this problem, click this
>>>>>>>message." After clicking the message, all I really get is a window
>>>>>>>saying it is an unknown device and then at the bottom it says try
>>>>>>>reconnecting the device. Has anyone had the same experience? Or does
>>>>>>>anyone know how to or have any ideas how to resolve this problem?
>>>>>>>
>>>>>>>Thank you very much!!!!
>>>>>>
>>>>>>I had the same problem. I bought copies of Motorola Phone Tools on CD
>>>>>
>>>>>>from Amazon. When they didn't work, I called Motorola Technical Support
>>>>>
>>>>>
>>>>>
>>>>>>and explained my problem. The phone number was in my phone's
>>>>>>instruction book. They gave me a temporary URL from which I downloaded
>>>>>>a version that DOES support the RAZR. You need at least Version 4.56 or
>>>>>>later.
>>>>>>
>>>>>>The version I purchased on CD did not upgrade to this version. You
>>>>>>might wish to try it however. The upgrade has to be done one version at
>>>>>>a time; 4.0 to 4.1, 4.1 to 4.2, . . . . It DID NOT work for me! YMMV.
>>>>>
>>>>>
>>>>>I think I will try that since the version I have is 3.28. I hope this
>>>>>works out for me too.
>>>>>
>>>>
>>>>That does look a little old. Is there a date on it? Is it a real
>>>>antique or is Motorola just releasing a new version every couple of months?
>>>
>>>
>>>No date on it, except at the bottom it says Motorola Inc, 2005. As far
>>>as Motorola releasing a new version every few months, I have no idea
>>>whatsoever. But I did follow your advice, and got tech support
>>>in...... Costa Rica. They are emailing me the updated version of MPT.
>>>They said to uninstall the version I have in my computer and then
>>>install the version they are emailing to me. I am not doing it
>>>tonight. I have had enough for today fighting with this. But I'll let
>>>you know what happens. One other thing, it seems the battery does not
>>>hold a charge for very long. Do you have the same experience?
>>>
>>
>>Mine was fully charged this morning, has been on continuosly for about
>>ten hours now. The indicator still shows "fully charged". I put it on
>>charge when I go to bed at night and unplug it when I get up in the
>>morning. I haven't tried it but I think the battery would probably last
>>for at least a couple of days of "powered on but idle". I very seldom
>>make or receive calls on it; I just feel better knowing it's there and
>>that I can be reached if I'm needed, and that I can summon help if I
>>need it.
>
>
> Well, I did uninstall the old version of MPT and installed the version
> that Motorola sent me the link to. It is version 4.5.6a by Avanquest
> Software 8/17/2007. Still the same result as with the CD version that
> came with the cellphone. As soon as I plug the USB cable into the
> phone, I get the above mentioned error message about the USB Device
> Not Recognized. I called T-Mobile but they say they are unable to help
> since it is not a T-Mobile phone. As for the battery, the place that I
> got it from is sending a new battery. That is no longer a concern. But
> I am completely perplexed by the computer not recognizing the
> cellphone. Regardless of which USB port I use, I still get the same
> error message. Any other suggestions???

Sorry, no.

I did not put my phone on charge last night. The charge indicator seems
be saying 3/4 charged. I'm guessing that a charge should be good for
144 hours (four days) at idle only.

In news:aqstt39566pvkh7mp9bu1as9p2qamfc6n0@4ax.com Jeem <moi@home.net>
wrote:

> As soon as I plug the USB cable into the phone, I get the above
> mentioned error message about the USB Device Not Recognized. ... But
> I am completely perplexed by the computer not recognizing the
> cellphone. Regardless of which USB port I use, I still get the same
> error message. Any other suggestions???
>

Just to muddy the waters a little more, I get that message when I plug
in my V195, but it still works with MPT just fine.

The phone presents a handful of different devices through the USB
interface and one (or more) isn't recognized, but the modem shows up in
the device manager and whatever else MPT needs must be there too.

Have you tried downloading and installing the USB drivers from
Motorola's Web site? I always replace whatever comes with MPT whenever I
update it. I think I have 4.5.6a right now.

--
Bert Hyman St. Paul, MN bert@iphouse.com

cellular@motorola.net wrote:
> On Sun, 16 Mar 2008 20:42:02 -0400, "Richard B. Gilbert"
> <rgilbert88@comcast.net> wrote this with the utmost thought:
>
>
>>cellular@motorola.net wrote:
>>
>>>On Sun, 16 Mar 2008 17:01:12 -0400, "Richard B. Gilbert"
>>><rgilbert88@comcast.net> wrote this with the utmost thought:
>>>
>>>
>>>
>>>>Jeem wrote:
>>>>
>>>>
>>>>>Hello Everyone,
>>>>>
>>>>>I am having trouble with mobile PhoneTools. I just recently (March 14)
>>>>>bought 2 (two) Motorola V3 Razr cellphones and installed mobile
>>>>>PhoneTools on my computer. I am running Windows XP. I am having
>>>>>trouble getting the computer to recognize the cellphone. I have tried
>>>>>both cellphones and the computer will not recognize either cellphone.
>>>>>I have even got the mobile PhoneTools latest update, but with the same
>>>>>results. I have tried at least 4 times to get this to work, by
>>>>>uninstalling and then reinstalling mobile PhoneTools. I have tried
>>>>>different USB ports. But the computer will not recognize the
>>>>>cellphone. I get a little popup message in the bottom right corner of
>>>>>the screen which says: "USB Device Not Recognized. One of the USB
>>>>>devices attached to this computer has malfunctioned, and Windows does
>>>>>not recognize it. For assistance in solving this problem, click this
>>>>>message." After clicking the message, all I really get is a window
>>>>>saying it is an unknown device and then at the bottom it says try
>>>>>reconnecting the device. Has anyone had the same experience? Or does
>>>>>anyone know how to or have any ideas how to resolve this problem?
>>>>>
>>>>>Thank you very much!!!!
>>>>
>>>>I had the same problem. I bought copies of Motorola Phone Tools on CD
>>>
>>>>from Amazon. When they didn't work, I called Motorola Technical Support
>>>
>>>
>>>>and explained my problem. The phone number was in my phone's
>>>>instruction book. They gave me a temporary URL from which I downloaded
>>>>a version that DOES support the RAZR. You need at least Version 4.56 or
>>>>later.
>>>>
>>>>The version I purchased on CD did not upgrade to this version. You
>>>>might wish to try it however. The upgrade has to be done one version at
>>>>a time; 4.0 to 4.1, 4.1 to 4.2, . . . . It DID NOT work for me! YMMV.
>>>>
>>>
>>>
>>>[Reserved]
>>>ProductName=Motorola Phone Tools
>>>ProductVersion=4.0.4a 11-22-2005 (051114006185)
>>>LegalCopyright=Copyright (c) Avanquest Software 2001-2005
>>>FileVersion=
>>>
>>>You don't need V4.56 as my installed version details show. I use this
>>>version with a V3 and 2 x V3i's with no problems. However <vbg>, I use it
>>>on Win 98SE :)
>>
>>If it ain't broke, don't fix it. . . . But if you have any problems
>>with it I'd strongly recommend upgrading to W/2k or W/XP. Either one is
>>more robust and reliable than W98. W/2K needs Service Pack 4 plus a
>>bunch of patches. W/XP also needs a Service Pack plus the latest patches.
>
>
> I'm no computer newbie.
>
Nor am I!

> I have 2KPro and use XP daily and overall over many years, 98SE has stood me
> much more steadfastly that either; especially XP. I know all about various
> patches, have applied those that I needed.

I found W98SE to be far more reliable than anything that preceded it but
I still needed to reboot fairly frequently. With W/2K I didn't need to
reboot so frequently. With W/XP I let my system run for a week or two
between reboots. It's still not perfect but Windows has come a long
way!! I hear really bad things about W/Vista and I no intention of
using it!


>

In article <47DF0100.2080700@comcast.net>, Richard B. Gilbert
<rgilbert88@comcast.net> wrote:

> I found W98SE to be far more reliable than anything that preceded it but
> I still needed to reboot fairly frequently. With W/2K I didn't need to
> reboot so frequently. With W/XP I let my system run for a week or two
> between reboots. It's still not perfect but Windows has come a long
> way!! I hear really bad things about W/Vista and I no intention of
> using it!

You've heard correctly and are wise to avoid Vista.

Jeem wrote:
> On Sun, 16 Mar 2008 17:22:57 -0400, "Richard B. Gilbert"
> <rgilbert88@comcast.net> wrote:
>
>> Jeem wrote:
>>> On Sun, 16 Mar 2008 17:01:12 -0400, "Richard B. Gilbert"
>>> <rgilbert88@comcast.net> wrote:
>>>
>>>
>>>> Jeem wrote:
>>>>
>>>>> Hello Everyone,
>>>>>
>>>>> I am having trouble with mobile PhoneTools. I just recently (March 14)
>>>>> bought 2 (two) Motorola V3 Razr cellphones and installed mobile
>>>>> PhoneTools on my computer. I am running Windows XP. I am having
>>>>> trouble getting the computer to recognize the cellphone. I have tried
>>>>> both cellphones and the computer will not recognize either cellphone.
>>>>> I have even got the mobile PhoneTools latest update, but with the same
>>>>> results. I have tried at least 4 times to get this to work, by
>>>>> uninstalling and then reinstalling mobile PhoneTools. I have tried
>>>>> different USB ports. But the computer will not recognize the
>>>>> cellphone. I get a little popup message in the bottom right corner of
>>>>> the screen which says: "USB Device Not Recognized. One of the USB
>>>>> devices attached to this computer has malfunctioned, and Windows does
>>>>> not recognize it. For assistance in solving this problem, click this
>>>>> message." After clicking the message, all I really get is a window
>>>>> saying it is an unknown device and then at the bottom it says try
>>>>> reconnecting the device. Has anyone had the same experience? Or does
>>>>> anyone know how to or have any ideas how to resolve this problem?
>>>>>
>>>>> Thank you very much!!!!
>>>> I had the same problem. I bought copies of Motorola Phone Tools on CD
>>> >from Amazon. When they didn't work, I called Motorola Technical Support
>>>
>>>> and explained my problem. The phone number was in my phone's
>>>> instruction book. They gave me a temporary URL from which I downloaded
>>>> a version that DOES support the RAZR. You need at least Version 4.56 or
>>>> later.
>>>>
>>>> The version I purchased on CD did not upgrade to this version. You
>>>> might wish to try it however. The upgrade has to be done one version at
>>>> a time; 4.0 to 4.1, 4.1 to 4.2, . . . . It DID NOT work for me! YMMV.
>>>
>>> I think I will try that since the version I have is 3.28. I hope this
>>> works out for me too.
>>>
>> That does look a little old. Is there a date on it? Is it a real
>> antique or is Motorola just releasing a new version every couple of months?
>
> No date on it, except at the bottom it says Motorola Inc, 2005. As far
> as Motorola releasing a new version every few months, I have no idea
> whatsoever. But I did follow your advice, and got tech support
> in...... Costa Rica. They are emailing me the updated version of MPT.
> They said to uninstall the version I have in my computer and then
> install the version they are emailing to me. I am not doing it
> tonight. I have had enough for today fighting with this. But I'll let
> you know what happens. One other thing, it seems the battery does not
> hold a charge for very long. Do you have the same experience?
>
I discovered that when I'm in a "fringe" area and tend to lose signal
frequently, my battery will only last a couple of days, but in a strong signal
areas it will last a week! Seems that when you lose a signal it begins searching
for a signal and will simply run itself down searching. Took a while to figure
that out, but it works. One of the places I hunt is in a "dead" area in west
Texas. I can go there with a full charge on Friday and by Sunday my battery will
be nearly dead if I don't put it on a charger. Lasts a week in Dallas.

--

------------------
Using the Internet without first reading RFC 1855 is like driving at night
with no headlights!!