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  #11 (permalink)  
Old May 10th, 2008, 11:05 AM
LDC
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Default A bad experience dealing with AT&T Wireless

On Sat, 10 May 2008 08:22:45 -0400, "Pangloss" <optimist@pessimist>
wrote:

>>
>> *Sigh* AT&T did NOT "buy out" Cingular. Cingular's parent company, SBC
>> (Southwestern Bell) bought (what was left of) AT&T,and renamed themselves
>> and their "Cingular" wireless divison, to "AT&T" for the name-brand
>> recognition.

>
>Actually they bought BellSouth which owned Cingular...


That is partially correct but misleading. SBC was an owner of
Cingular since its inception. It was a joint venture between SBC
and Bell South. When SBC bought Bell South they became the sole
owner of Cingular.
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  #12 (permalink)  
Old May 10th, 2008, 11:05 AM
Jeff Jonas
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Default A bad experience dealing with AT&T Wireless

>>> *Sigh* AT&T did NOT "buy out" Cingular.
>>> Cingular's parent company, SBC (Southwestern Bell)
>>> bought (what was left of) AT&T,
>>> and renamed themselves and their "Cingular" wireless divison,
>>> to "AT&T" for the name-brand recognition.


And things then come full circle.
I started with AT&T Wireless,
which then became Cingular
and is now AT&T Mobility.
It's all to keep the sign-makers in business
to keep making new signs for the (remaining) stores :-)

>> Actually they bought BellSouth which owned Cingular...


> Almost- SBC (now AT&T) bought BellSouth who owned 40% of Cingular
> (SBC owned the other 60%.)
> I skipped that part for simplicity (and irrelevance.) Cingular was always
> a joint-venture between SBC and BS. After absorbing both AT&T and BS,
> SBC was free to rename Cingular to AT&T.

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  #13 (permalink)  
Old May 10th, 2008, 11:58 AM
George Grapman
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Default A bad experience dealing with AT&T Wireless

LDC wrote:
> On Sat, 10 May 2008 08:22:45 -0400, "Pangloss" <optimist@pessimist>
> wrote:
>
>>> *Sigh* AT&T did NOT "buy out" Cingular. Cingular's parent company, SBC
>>> (Southwestern Bell) bought (what was left of) AT&T,and renamed themselves
>>> and their "Cingular" wireless divison, to "AT&T" for the name-brand
>>> recognition.

>> Actually they bought BellSouth which owned Cingular...

>
> That is partially correct but misleading. SBC was an owner of
> Cingular since its inception. It was a joint venture between SBC
> and Bell South. When SBC bought Bell South they became the sole
> owner of Cingular.



Cingular was originally AT&T wireless. The name changed when it was
sold to SBC and Bell South and we have now come full circle except for
the fact that AT&T is AT&T in name only.
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  #14 (permalink)  
Old May 10th, 2008, 12:47 PM
Pangloss
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Default A bad experience dealing with AT&T Wireless

"George Grapman" <sfgeorge@paccbell.net> wrote in message
news:njjVj.81$hJ5.59@nlpi068.nbdc.sbc.com...
> LDC wrote:
>> On Sat, 10 May 2008 08:22:45 -0400, "Pangloss" <optimist@pessimist>
>> wrote:
>>
>>>> *Sigh* AT&T did NOT "buy out" Cingular. Cingular's parent company,
>>>> SBC
>>>> (Southwestern Bell) bought (what was left of) AT&T,and renamed
>>>> themselves
>>>> and their "Cingular" wireless divison, to "AT&T" for the name-brand
>>>> recognition.
>>> Actually they bought BellSouth which owned Cingular...

>>
>> That is partially correct but misleading. SBC was an owner of
>> Cingular since its inception. It was a joint venture between SBC
>> and Bell South. When SBC bought Bell South they became the sole
>> owner of Cingular.

>
>
> Cingular was originally AT&T wireless. The name changed when it was sold
> to SBC and Bell South and we have now come full circle except for the fact
> that AT&T is AT&T in name only.


Yup, in 20 years we've gone from "ATT" through seven baby bells right on
back to "att"....Karma I suppose....

I wonder how much the logo design firm was paid who told them go from all
CAPS to lower case?


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  #15 (permalink)  
Old May 10th, 2008, 02:43 PM
Larry
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Posts: n/a
Default A bad experience dealing with AT&T Wireless

Todd Allcock <elecconnec@AmericaOnLine.com> wrote in
news:CIhVj.156$PE5.66@fe087.usenetserver.com:

> I skipped that part for simplicity (and irrelevance.) Cingular was
> always a joint-venture between SBC and BS. After absorbing both AT&T
> and BS, SBC was free to rename Cingular to AT&T.
>
>


A tangled web we weave.....(c;

BTW, the correct reference achronym for BS is actually B$, at least in
South Carolina....
Bell$outh....

,,,,sorta like Micro$oft.

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  #16 (permalink)  
Old May 11th, 2008, 12:13 AM
Todd Allcock
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Posts: n/a
Default A bad experience dealing with AT&T Wireless

At 10 May 2008 08:37:56 -0700 George Grapman wrote:

> > That is partially correct but misleading. SBC was an owner of
> > Cingular since its inception. It was a joint venture between SBC
> > and Bell South. When SBC bought Bell South they became the sole
> > owner of Cingular.

>
>
> Cingular was originally AT&T wireless.


No, it wasn't. "Cingular" was created by the consolidation of regional
wireless carriers SBMS (Southwestern Bell Mobile Systems), BellSouth
Mobility and PacTel. AT&T Wireless was a separate wireless company that
existed contemporaneously with those regional carriers and was once owned by,
then spun off of AT&T (the long distance company leftover from the Ma Bell
breakup) long before Cingular acquired it.

> The name changed when it
> was sold to SBC and Bell South and we have now come full circle
> except for the fact that AT&T is AT&T in name only.


Kinda sorta- Cingular was created as a seperate company owned by SBC (60%)
and BellSouth (40%.) Cingular bought AT&T Wireless (which was no longer
part of AT&T, but had a license to use the AT&T name, which expired when
Cingular bought them.)

When SBC later bought AT&T (the long distance company) they renamed
themselves AT&T, but didn't rename Cingular, due to BellSouth's objection.
When SBC (now calling themselves AT&T) bought BellSouth a year later, that
eliminated the objection to rename Cingular "AT&T Mobility."

Ironically, the old AT&T Wireless (which Cingular bought) was only months
away from having to rename themselves- their two-year license to use the
name AT&T was about to expire, and AT&T (the LD company) was about to
launch their own new wireless service as a Sprint MVNO (Mobile Virtual
Network Operator.) SBC's purchase of AT&T scuttled that deal.



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  #17 (permalink)  
Old May 11th, 2008, 02:54 PM
Beachcomber
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Posts: n/a
Default A bad experience dealing with AT&T Wireless


>Ironically, BTW, is there a reason you didn't add the AT&T or Cingular
>newsgroups in your scattershot list? It would seem they have better need
>for this "warning" than Sprint or Verizon customers. (Of course, there it'd
>only generate a bunch of "funny, that's never happed to me" responses...)
>


For younger readers who might not perhaps be aware of the history, the
name AT&T is an attempt to invoke the feelings of quality,
reliability, and high standards of telephone service that existed
since before 1900 and lasted well into the 1970's before the big
break-up. The AT&T Corporation provided something like 80 to 90% of
the local telephone service in this USA and near 100% of the long
distance service.

Everyone from the operators to the local installers were long-term
experienced employees rigidly drilled in providing good customer
service. It was a bureaucracy to be sure, but the people sure did
know their stuff.

These new AT&T companies exist as AT&T in name only. I've found that
many of the service people at AT&T Wireless don't even know how to
work the features on their own cell phones.
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  #18 (permalink)  
Old May 12th, 2008, 09:00 AM
CellGuy
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Posts: n/a
Default A bad experience dealing with AT&T Wireless

On Sun, 11 May 2008 18:27:54 GMT, Beachcomber wrote:

> For younger readers who might not perhaps be aware of the history, the
> name AT&T is an attempt to invoke the feelings of quality,
> reliability, and high standards of telephone service that existed
> since before 1900 and lasted well into the 1970's before the big
> break-up. The AT&T Corporation provided something like 80 to 90% of
> the local telephone service in this USA and near 100% of the long
> distance service.
>
> Everyone from the operators to the local installers were long-term
> experienced employees rigidly drilled in providing good customer
> service. It was a bureaucracy to be sure, but the people sure did
> know their stuff.
>
> These new AT&T companies exist as AT&T in name only. I've found that
> many of the service people at AT&T Wireless don't even know how to
> work the features on their own cell phones.


I worked as an engineer with Bell Labs (the R&D arm of AT&T) right out of
college and can support this statement. All equiment we designed and built
was to meet an operating life of 20 years minimum. The Bell telephones
used at home and in phone booths also met this standard. They were built
like a brick. Service was great, and call clarity was excellant.

Then our government broke up AT&T, and the downhill slide began. Cheap
imported phones were allowed on your home lines, introducing service quality
degradation. Competition spurned cost cutting on both the hardware and
customer support side. We all know the state of the landline telephone
service today. No wonder most young people don't even get a landline
phone, what with the costs of owning one. Nuiscence charges, stupid taxes,
and charges for options like voicemail that cellular carriers offer for
free.

FWIW, the only landline phone I have is for my business. The main house
phone is VOIP, and my family uses cell phones for other calls.

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  #19 (permalink)  
Old May 12th, 2008, 09:00 AM
Elmo P. Shagnasty
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Posts: n/a
Default A bad experience dealing with AT&T Wireless

In article <17cmnlmmahub8.1tb7ygjt7qjql.dlg@40tude.net>,
CellGuy <cellguy@seemessagebody.com> wrote:

> Then our government broke up AT&T, and the downhill slide began. Cheap
> imported phones were allowed on your home lines, introducing service quality
> degradation. Competition spurned cost cutting on both the hardware and
> customer support side. We all know the state of the landline telephone
> service today. No wonder most young people don't even get a landline
> phone, what with the costs of owning one. Nuiscence charges, stupid taxes,
> and charges for options like voicemail that cellular carriers offer for
> free.
>
> FWIW, the only landline phone I have is for my business. The main house
> phone is VOIP, and my family uses cell phones for other calls.


It's the arrogance that AT&T has that will kill them.

The landline providers could have offered us the same options that the
VoIP providers offer now--and could have done it 15 years ago. The
landline providers still have their heads in the sand with respect to
competition.

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  #20 (permalink)  
Old May 12th, 2008, 10:31 AM
George Grapman
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Posts: n/a
Default A bad experience dealing with AT&T Wireless

CellGuy wrote:
> On Sun, 11 May 2008 18:27:54 GMT, Beachcomber wrote:
>
>> For younger readers who might not perhaps be aware of the history, the
>> name AT&T is an attempt to invoke the feelings of quality,
>> reliability, and high standards of telephone service that existed
>> since before 1900 and lasted well into the 1970's before the big
>> break-up. The AT&T Corporation provided something like 80 to 90% of
>> the local telephone service in this USA and near 100% of the long
>> distance service.
>>
>> Everyone from the operators to the local installers were long-term
>> experienced employees rigidly drilled in providing good customer
>> service. It was a bureaucracy to be sure, but the people sure did
>> know their stuff.
>>
>> These new AT&T companies exist as AT&T in name only. I've found that
>> many of the service people at AT&T Wireless don't even know how to
>> work the features on their own cell phones.

>
> I worked as an engineer with Bell Labs (the R&D arm of AT&T) right out of
> college and can support this statement. All equiment we designed and built
> was to meet an operating life of 20 years minimum. The Bell telephones
> used at home and in phone booths also met this standard. They were built
> like a brick. Service was great, and call clarity was excellant.


They were built to last because in most cases the phone company owned
them and had to replace/repair them.
>
> Then our government broke up AT&T, and the downhill slide began. Cheap
> imported phones were allowed on your home lines, introducing service quality
> degradation. Competition spurned cost cutting on both the hardware and
> customer support side. We all know the state of the landline telephone
> service today. No wonder most young people don't even get a landline
> phone, what with the costs of owning one. Nuiscence charges, stupid taxes,
> and charges for options like voicemail that cellular carriers offer for
> free.


What many people do not understand is how that anti-trust case
changed. Originally,under Carter, the plan was to separate the
manufacturing and the dial tones. AT&T controlled most of the local
telcos and overcharged them and the telcos simply passed those costs on
to the customers.
The Reagan Justice Department altered the case to have AT&T spin off
the local carriers.
There have been some advantages. When I first moved west I would look
at my clock before making a long distance call as rates dropped at 5
p.m. and again at 11.I made most of my non-business calls on weekends.
I used to be in the phone card business ands,of course, at one time
the only cards were AT&T.
What has not changed is on the local end business customers subsidize
residential users.
>
> FWIW, the only landline phone I have is for my business. The main house
> phone is VOIP, and my family uses cell phones for other calls.
>

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