No Sprint Signal in My New Home

On Sat, 03 Feb 2007 05:53:14 GMT, Joe Snow wrote in
news:eq180j$qs3$1@news.iquest.net:

>
><Harrisg78@gmail.com> wrote in message
> news:1170461269.366223.37960@a75g2000cwd.googlegro ups.com...
>>I recently moved into a condo with my girlfriend. We both
>>have sprint
>> with different plans and different phones. We can't get
>> any signal at all any where inside. We can't even get a
>> signal out on the patio. We've both called sprint 10+
>> times to complain about the coverage. They have said they
>> would check the towers, refresh the signal to the phone,
>> update the software, etc. But nothing is working. We've
>> asked several times for them to send out a tech to our
>> condo so they can verify it for themselves. They say they
>> can only do that if many people are calling in to
>> complain, and that they don't guaranty coverage indoors.
>> We don't have a land line and can't dial 911 in an
>> emergency. Is there any way we can get out of this?
>> Their customer service has been absolutely terrible!!!!!
>>
> 1. Get a landline
> 2. Switch carriers
> 3. Move
>
> Sorry, can't think of any other options...
>

I didn't see where he asked to be excused from his contract--
something in my experience they'll do under the circumstances he
described.

Just because he may be in a dead spot for Sprint doesn't mean
that he's in a dead spot for the other carriers. His neighbors
might have some useful information.

And, of course, a letter from the condo board saying that the
problem is widespread in his complex will help.

Flatus

In article <Xns98CC752374D7EflatusTFL@130.133.1.4>, Flatus Ohlfahrt wrote:

> I didn't see where he asked to be excused from his contract--
> something in my experience they'll do under the circumstances he
> described.

Sprint let my brother-in-law out of his contract when he moved up to
California City, CA from this area. Cal City has no coverage. They let
him out and waived the ETF.

If the coverage exists but is fair or poor, they may still do it but
it might be an uphill battle.


--
Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows
Victorville, California PGP:0xE3AE35ED

It's all fun and games until someone starts a bonfire in the living room.

On 2 Feb 2007 16:07:49 -0800, Harrisg78@gmail.com wrote:

>We've asked
>several times for them to send out a tech to our condo so they can
>verify it for themselves. They say they can only do that if many
>people are calling in to complain, and that they don't guaranty
>coverage indoors.

This touches a sore spot for me. It's a long story, but I'll
just give you the high points.

My wife and I had the SAME phone and hers was not getting a
regular signal. We also live and work in the same place, and the
problems started with hers spontaneously.

I replaced both phones - same story. Sprint replaced her
unit...FOUR TIMES... because they refused to accept that the problem
was in their programming. They insisted that it was an instrument
problem, even though the chance of the exact same problem occurring
with four different instruments, all of which checked out 100% on
diagnostics, is nil.

All this while (four months!) I'm telling them to just get out
here to my apartment and they'll see that it's not the phone.

Finally they did, I was right, they fixed it in the back-end
programming in one day. They never apologized for wasting four months
of my life, making me switch hand sets four times, going back and
forth to the Sprint store, etc. etc. etc. etc. etc., although they did
give me considerable discounts on my plan.

Once they fixed the programming on my wife's number she went
back to having the same reliable service we've enjoyed consistently
for more than seven years.

My advice is to switch services if you don't want to work at
it daily for over an hour, for weeks or months on end. The people you
reach on the phone have their standard operating procedures and can't
think outside that box. Even high level techs I spoke with repeated
things they did not possibly believe were the case, but it was easier
in their mind than actually taking action.

This is one of those unfortunate situations, I'm afraid, but
there's a chance you'll have success if somehow the problem turns out
to be on the programming side and you can prove it. And the only way
you can do that is by badgering them until you get a house visit as I
did.

DGI

David G. Imber wrote:

<snip>

> Finally they did, I was right, they fixed it in the back-end
> programming in one day. They never apologized for wasting four months
> of my life, making me switch hand sets four times, going back and
> forth to the Sprint store, etc. etc. etc. etc. etc., although they did
> give me considerable discounts on my plan.

I'm in no way defending Sprint's stubbornness, etc., but by giving you
"considerable discounts," you *were* compensated.

--
Notan

On Sat, 03 Feb 2007 13:48:18 -0700, Notan
<notan@ddressthatcanbespammed> wrote:

>David G. Imber wrote:
>
><snip>
>
>> Finally they did, I was right, they fixed it in the back-end
>> programming in one day. They never apologized for wasting four months
>> of my life, making me switch hand sets four times, going back and
>> forth to the Sprint store, etc. etc. etc. etc. etc., although they did
>> give me considerable discounts on my plan.
>
>I'm in no way defending Sprint's stubbornness, etc., but by giving you
>"considerable discounts," you *were* compensated.

Yes, you're absolutely right, and those discounts are valuable
to me, all things considered. However, I think that if I had my choice
of paying the same as I did previously and not having four months of
banging my head against a brick wall I would have chosen to keep
paying what I was.

That is often the reason people (at least around these parts -
NYC) give for paying considerably more for Verizon: quick, courteous,
and effective action when problems arise.

DGI

David G. Imber wrote:
> On Sat, 03 Feb 2007 13:48:18 -0700, Notan
> <notan@ddressthatcanbespammed> wrote:
>
>> David G. Imber wrote:
>>
>> <snip>
>>
>>> Finally they did, I was right, they fixed it in the back-end
>>> programming in one day. They never apologized for wasting four months
>>> of my life, making me switch hand sets four times, going back and
>>> forth to the Sprint store, etc. etc. etc. etc. etc., although they did
>>> give me considerable discounts on my plan.
>> I'm in no way defending Sprint's stubbornness, etc., but by giving you
>> "considerable discounts," you *were* compensated.
>
> Yes, you're absolutely right, and those discounts are valuable
> to me, all things considered. However, I think that if I had my choice
> of paying the same as I did previously and not having four months of
> banging my head against a brick wall I would have chosen to keep
> paying what I was.

You're right... Sometimes the money *isn't* worth the aggravation.

> That is often the reason people (at least around these parts -
> NYC) give for paying considerably more for Verizon: quick, courteous,
> and effective action when problems arise.

I've been with Sprint since their Pioneer plan. At times, I've considered
jumping ship. Then I head over to the Verizon newsgroup, read about all
the complaints, and figure the move just isn't worth it.

--
Notan

In article <UXSwh.1322$gj4.229@newssvr14.news.prodigy.net>,
decaturtxcowboy <nope_none_@nowayspam.com> wrote:

> Harrisg78@gmail.com wrote:
> > we already went to home depot and mounted a couple of sprint only
> > hardware gizmos on the roof, but kinda like direcTV (which, by the
> > way.. also doesn't work in our home) doesn't work unless you point it
> > in the right direction....hmmm
>
>
> Am curious just what the heck you bought.

So what did you buy? I'm wondering if it would help me.

My old Samsung A6220 didn't drop calls and go into roaming mode at my
new office, but my brand new RAZR V3m from Radio Shack does. I can be
in the same position and one day (or another time) I'll get roaming
only access.

Don't know what I can do. Maybe a gizmo like what you bought would help.

In article <jg2as2tr0cg4rj7stkugegocae3qb1qs8p@4ax.com>, David G Imber wrote:

> That is often the reason people (at least around these parts -
> NYC) give for paying considerably more for Verizon: quick, courteous,
> and effective action when problems arise.

Well, the last time something broke locally and it affected my Verizon
cell phone, they certainly were courteous. :)

Quick and effective? ...Not. :)


--
Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows
Victorville, California PGP:0xE3AE35ED

It's all fun and games until someone starts a bonfire in the living room.

Putty wrote:
> In article <UXSwh.1322$gj4.229@newssvr14.news.prodigy.net>,
> decaturtxcowboy <nope_none_@nowayspam.com> wrote:
>
>> Harrisg78@gmail.com wrote:
>>> we already went to home depot and mounted a couple of sprint only
>>> hardware gizmos on the roof, but kinda like direcTV (which, by the
>>> way.. also doesn't work in our home) doesn't work unless you point it
>>> in the right direction....hmmm
>>
>> Am curious just what the heck you bought.
>
> So what did you buy? I'm wondering if it would help me.
>
> My old Samsung A6220 didn't drop calls and go into roaming mode at my
> new office, but my brand new RAZR V3m from Radio Shack does. I can be
> in the same position and one day (or another time) I'll get roaming
> only access.
>
> Don't know what I can do. Maybe a gizmo like what you bought would help.

Have a look at http://www.wilsonelectronics.com.

--
Notan

I have a poor signal here in Harrison Township MI.
All they told me is to go to the roaming mode. When I do that I get at
least 4 bars. Maybe that's why they offered free roaming a while back?

"Notan" <notan@ddressthatcanbespammed> wrote in message
news:aaqdndXykZ1ikFjYnZ2dnUVZ_segnZ2d@giganews.com ...
> David G. Imber wrote:
>> On Sat, 03 Feb 2007 13:48:18 -0700, Notan
>> <notan@ddressthatcanbespammed> wrote:
>>
>>> David G. Imber wrote:
>>>
>>> <snip>
>>>
>>>> Finally they did, I was right, they fixed it in the back-end
>>>> programming in one day. They never apologized for wasting four months
>>>> of my life, making me switch hand sets four times, going back and
>>>> forth to the Sprint store, etc. etc. etc. etc. etc., although they did
>>>> give me considerable discounts on my plan.
>>> I'm in no way defending Sprint's stubbornness, etc., but by giving you
>>> "considerable discounts," you *were* compensated.
>>
>> Yes, you're absolutely right, and those discounts are valuable
>> to me, all things considered. However, I think that if I had my choice
>> of paying the same as I did previously and not having four months of
>> banging my head against a brick wall I would have chosen to keep
>> paying what I was.
>
> You're right... Sometimes the money *isn't* worth the aggravation.
>
>> That is often the reason people (at least around these parts -
>> NYC) give for paying considerably more for Verizon: quick, courteous,
>> and effective action when problems arise.
>
> I've been with Sprint since their Pioneer plan. At times, I've considered
> jumping ship. Then I head over to the Verizon newsgroup, read about all
> the complaints, and figure the move just isn't worth it.
>
> --
> Notan