No Sprint Signal in My New Home

On Feb 3, 2:30 pm, David G. Imber <i...@maniform.com> wrote:
> On 2 Feb 2007 16:07:49 -0800, Harris...@gmail.com wrote:
>
> >We've asked
> >several times for them to send out a tech to our condo so they can> >verify it for themselves. They say they can only do that if many
> >people are calling in to complain, and that they don't guaranty
> >coverage indoors.
>
> This touches a sore spot for me. It's a long story, but I'll
> just give you the high points.>
> My wife and I had the SAME phone and hers was not getting a
> regular signal. We also live and work in the same place, and the
> problems started with hers spontaneously.
>
> I replaced both phones - same story. Sprint replaced her
> unit...FOUR TIMES... because they refused to accept that the problem
> was in their programming. They insisted that it was an instrument
> problem, even though the chance of the exact same problem occurring
> with four different instruments, all of which checked out 100% on
> diagnostics, is nil.
>
> All this while (four months!) I'm telling them to just get out
> here to my apartment and they'll see that it's not the phone.
>
> Finally they did, I was right, they fixed it in the back-end
> programming in one day.

"Back End", what and where in the world is that ?? Peking? Bombay?
Paris?
You should have driven over to Jersey like T. does in the opening
credits of the Show and put some heat on those NJ LUsers.

JG

They never apologized for wasting four months
> of my life, making me switch hand sets four times, going back and
> forth to the Sprint store, etc. etc. etc. etc. etc., although they did
> give me considerable discounts on my plan.
>
> Once they fixed the programming on my wife's number she went
> back to having the same reliable service we've enjoyed consistently
> for more than seven years.
>
> My advice is to switch services if you don't want to work at
> it daily for over an hour, for weeks or months on end. The people you
> reach on the phone have their standard operating procedures and can't
> think outside that box. Even high level techs I spoke with repeated
> things they did not possibly believe were the case, but it was easier
> in their mind than actually taking action.
>
> This is one of those unfortunate situations, I'm afraid, but
> there's a chance you'll have success if somehow the problem turns out
> to be on the programming side and you can prove it. And the only way
> you can do that is by badgering them until you get a house visit as I
> did.
>
> DGI

On Feb 2, 7:07 pm, Harris...@gmail.com wrote:
> I recently moved into a condo with my girlfriend. We both have sprint
> with different plans and different phones. We can't get any signal at
> all any where inside. We can't even get a signal out on the patio.
> We've both called sprint 10+ times to complain about the coverage.
> They have said they would check the towers, refresh the signal to the
> phone, update the software, etc. But nothing is working. We've asked
> several times for them to send out a tech to our condo so they can
> verify it for themselves. They say they can only do that if many
> people are calling in to complain, and that they don't guaranty
> coverage indoors. We don't have a land line and can't dial 911 in an
> emergency. Is there any way we can get out of this? Their customer
> service has been absolutely terrible!!!!!

Why not talk to your neighbors and see what service they have. Change
plans to one with roaming included. Set your phones to roam while at
home.