I've read posts about retention at Sprint and their interest in keeping
customers.
I'd like some suggestions/advice on this situation that came up for me:
I've been a PCS customer for about 5 years and am currently on a month to
month basis (I have a minimum plan, 300 min for $29.99, so I don't qualify
for any upgrades).
I have an email offer from Sprint offering a plan based on their employee
referral plan ($30 for 500 min etc., nites @ 7 PM).
When I called I was told it was for new customers only.
Since it is a better plan than my current one, I can terminate my current
plan and sign up for the new one with no problem I believe.
My question for advice is if anyone has experience or suggestions of calling
the 'retention folks' and tell them about the plan and that I plan to switch
and ask if they will roll my number to that new plan?
Any suggestions would be helpful.
Thanks,
Mike
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since you do not have an actual contract with sprint who knows.
but for sure it does not hurt to ask.
am sure they would love to have you under contract instead of month to month.
call customer service and ask to speak to retention.
mikeyhsd@sport.rr.commikeyhsd@sport.rr.com
"Michael Raphael" <mikeraphael@comcast.net> wrote in message news:QbKdnb1t4425uVLYnZ2dnUVZ_vOlnZ2d@comcast.com. ..
I've read posts about retention at Sprint and their interest in keeping
customers.
I'd like some suggestions/advice on this situation that came up for me:
I've been a PCS customer for about 5 years and am currently on a month to
month basis (I have a minimum plan, 300 min for $29.99, so I don't qualify
for any upgrades).
I have an email offer from Sprint offering a plan based on their employee
referral plan ($30 for 500 min etc., nites @ 7 PM).
When I called I was told it was for new customers only.
Since it is a better plan than my current one, I can terminate my current
plan and sign up for the new one with no problem I believe.
My question for advice is if anyone has experience or suggestions of calling
the 'retention folks' and tell them about the plan and that I plan to switch
and ask if they will roll my number to that new plan?
Any suggestions would be helpful.
Thanks,
Mike
--------------------------------------------------------------------------------
I am using the free version of SPAMfighter for private users.
It has removed 2945 spam emails to date.
Paying users do not have this message in their emails.
Try SPAMfighter for free now!
On Sun, 11 Feb 2007 09:11:52 -0500, "Michael Raphael"
<mikeraphael@comcast.net> wrote:
>I've read posts about retention at Sprint and their interest in keeping
>customers.
>I'd like some suggestions/advice on this situation that came up for me:
>
>I've been a PCS customer for about 5 years and am currently on a month to
>month basis (I have a minimum plan, 300 min for $29.99, so I don't qualify
>for any upgrades).
>
>I have an email offer from Sprint offering a plan based on their employee
>referral plan ($30 for 500 min etc., nites @ 7 PM).
>
>When I called I was told it was for new customers only.
>Since it is a better plan than my current one, I can terminate my current
>plan and sign up for the new one with no problem I believe.
>My question for advice is if anyone has experience or suggestions of calling
>the 'retention folks' and tell them about the plan and that I plan to switch
>and ask if they will roll my number to that new plan?
>
>Any suggestions would be helpful.
>
>Thanks,
>
>Mike
Mike,
It's been my experience (over 5yrs) that every time I want to re-up I
simply turn down the deal the regular sprint help folks offer and ask
to speak to the retention people. Then it seems it depends on just
who you happen to get. I just re-upped this last fall and the
first time I talked to retention they weren't offering me much of
anything extra. I wasn't desperate so I just didn't' take any
action at that time. Then a month later my phone bit the dust and I
went to a sprint store and the guy running the store let me use their
land line to call sprint....this time the woman I got in retention
bent over backwards to get me nationwide long dis, 1500 anytime mins,
sprint to sprint, and 7pm evenings and my bill totals under $50 even
after all the taxes etc are added in.
I can't say this will work for you but I'd get retention on the phone
and tell them you're comparing all options and what is the very best
deal they can offer...
>
>
>
>--------------------------------------------------------------------------------
>I am using the free version of SPAMfighter for private users.
>It has removed 2945 spam emails to date.
>Paying users do not have this message in their emails.
>Try SPAMfighter for free now!
>
Sounds like a call to the retention folks may be worth it.
--
Dr. Michael Raphael
University of Phoenix Online
Faculty mraphael@email.phoenix.edu
"John-Charleston" <7Johns8888@comcast.net> wrote in message news:p7aus2l7n6i4r9i85jae2kq1d4q26esrjb@4ax.com...
On Sun, 11 Feb 2007 09:11:52 -0500, "Michael Raphael"
<mikeraphael@comcast.net> wrote:
>I've read posts about retention at Sprint and their interest in keeping
>customers.
>I'd like some suggestions/advice on this situation that came up for me:
>
>I've been a PCS customer for about 5 years and am currently on a month to
>month basis (I have a minimum plan, 300 min for $29.99, so I don't qualify
>for any upgrades).
>
>I have an email offer from Sprint offering a plan based on their employee
>referral plan ($30 for 500 min etc., nites @ 7 PM).
>
>When I called I was told it was for new customers only.
>Since it is a better plan than my current one, I can terminate my current
>plan and sign up for the new one with no problem I believe.
>My question for advice is if anyone has experience or suggestions of calling
>the 'retention folks' and tell them about the plan and that I plan to switch
>and ask if they will roll my number to that new plan?
>
>Any suggestions would be helpful.
>
>Thanks,
>
>Mike
Mike,
It's been my experience (over 5yrs) that every time I want to re-up I
simply turn down the deal the regular sprint help folks offer and ask
to speak to the retention people. Then it seems it depends on just
who you happen to get. I just re-upped this last fall and the
first time I talked to retention they weren't offering me much of
anything extra. I wasn't desperate so I just didn't' take any
action at that time. Then a month later my phone bit the dust and I
went to a sprint store and the guy running the store let me use their
land line to call sprint....this time the woman I got in retention
bent over backwards to get me nationwide long dis, 1500 anytime mins,
sprint to sprint, and 7pm evenings and my bill totals under $50 even
after all the taxes etc are added in.
I can't say this will work for you but I'd get retention on the phone
and tell them you're comparing all options and what is the very best
deal they can offer...
>
>
>
>--------------------------------------------------------------------------------
>I am using the free version of SPAMfighter for private users.
>It has removed 2945 spam emails to date.
>Paying users do not have this message in their emails.
>Try SPAMfighter for free now!
>
--------------------------------------------------------------------------------
I am using the free version of SPAMfighter for private users.
It has removed 2945 spam emails to date.
Paying users do not have this message in their emails.
Try SPAMfighter for free now!
Michael Raphael wrote:
> I've read posts about retention at Sprint and their interest in keeping
> customers.
> I'd like some suggestions/advice on this situation that came up for me:
>
> I've been a PCS customer for about 5 years and am currently on a month to
> month basis (I have a minimum plan, 300 min for $29.99, so I don't qualify
> for any upgrades).
>
> I have an email offer from Sprint offering a plan based on their employee
> referral plan ($30 for 500 min etc., nites @ 7 PM).
>
> When I called I was told it was for new customers only.
> Since it is a better plan than my current one, I can terminate my current
> plan and sign up for the new one with no problem I believe.
> My question for advice is if anyone has experience or suggestions of calling
> the 'retention folks' and tell them about the plan and that I plan to switch
> and ask if they will roll my number to that new plan?
>
> Any suggestions would be helpful.
>
> Thanks,
>
> Mike
A little over a year ago, I was in precisely the same position. I came
across the SERO deal, and called Sprint, asking them to give me the SERO
deal. Eventually, they put me through to Retention. I again explained
the SERO deal, and that I was willing, if necessary, to give up my old
phone number (which was going to be out of contract in a month) and
create a new line of service through the SERO deal. I pointed out that
this would be a lot more work for both me and Sprint.
The Retention agent initially couldn't find the SERO deal. I gave her
the URL. She claimed that within Sprint, you aren't able to access the
external web (a weird assertion). She sounded like she was genuinely
trying to find the deal. After quite a lot of persistence (around 45
minutes on the phone with the Retention agent), she found the deal.
She *DID* give me the SERO deal. In fact, she threw in some goodies (5%
service discount, 500 text messages a month). And she even allowed me
to trade in my Treo 600 for a Treo 650 (I can't tell whether it was new
or refurb, so it doesn't really matter to me) at no charge.
Time and circumstances may have changed since then. I may have lucked
out and found a generous Retention agent. If you really want the SERO
deal without losing your phone number, try calling in again. Perhaps it
was my willingness to give up my old phone number that did the trick.
You might need to be willing to do the same.
Thanks.
That is exactly my strategy.
It would mean changing my number, but for about $50 the SERO includes the phone, and the plan is for more minutes and more features than I have now for $.01 (that's right, a penny) more per month.
I'm not a big minute user but after five years with Sprint loyalty and persistence should count.
"rlsusenet@NOSPAMPUHLEEZschnapp.org" <NoSuchPerson@bigfoot.com> wrote in message news:45cf51d4$0$16722$4c368faf@roadrunner.com...
Michael Raphael wrote:
> I've read posts about retention at Sprint and their interest in keeping
> customers.
> I'd like some suggestions/advice on this situation that came up for me:
>
> I've been a PCS customer for about 5 years and am currently on a month to
> month basis (I have a minimum plan, 300 min for $29.99, so I don't qualify
> for any upgrades).
>
> I have an email offer from Sprint offering a plan based on their employee
> referral plan ($30 for 500 min etc., nites @ 7 PM).
>
> When I called I was told it was for new customers only.
> Since it is a better plan than my current one, I can terminate my current
> plan and sign up for the new one with no problem I believe.
> My question for advice is if anyone has experience or suggestions of calling
> the 'retention folks' and tell them about the plan and that I plan to switch
> and ask if they will roll my number to that new plan?
>
> Any suggestions would be helpful.
>
> Thanks,
>
> Mike
A little over a year ago, I was in precisely the same position. I came
across the SERO deal, and called Sprint, asking them to give me the SERO
deal. Eventually, they put me through to Retention. I again explained
the SERO deal, and that I was willing, if necessary, to give up my old
phone number (which was going to be out of contract in a month) and
create a new line of service through the SERO deal. I pointed out that
this would be a lot more work for both me and Sprint.
The Retention agent initially couldn't find the SERO deal. I gave her
the URL. She claimed that within Sprint, you aren't able to access the
external web (a weird assertion). She sounded like she was genuinely
trying to find the deal. After quite a lot of persistence (around 45
minutes on the phone with the Retention agent), she found the deal.
She *DID* give me the SERO deal. In fact, she threw in some goodies (5%
service discount, 500 text messages a month). And she even allowed me
to trade in my Treo 600 for a Treo 650 (I can't tell whether it was new
or refurb, so it doesn't really matter to me) at no charge.
Time and circumstances may have changed since then. I may have lucked
out and found a generous Retention agent. If you really want the SERO
deal without losing your phone number, try calling in again. Perhaps it
was my willingness to give up my old phone number that did the trick.
You might need to be willing to do the same.
--------------------------------------------------------------------------------
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I had to look up SERO to see what you guys were talking about but it
seems to me I already get better than the equivalent $ SERO deal.
On Sun, 11 Feb 2007 12:34:38 -0500, "Michael Raphael"
<mikeraphael@comcast.net> wrote:
>Thanks.
>That is exactly my strategy.
>It would mean changing my number, but for about $50 the SERO includes the phone, and the plan is for more minutes and more features than I have now for $.01 (that's right, a penny) more per month.
>I'm not a big minute user but after five years with Sprint loyalty and persistence should count.
>
>
>"rlsusenet@NOSPAMPUHLEEZschnapp.org" <NoSuchPerson@bigfoot.com> wrote in message news:45cf51d4$0$16722$4c368faf@roadrunner.com...
>Michael Raphael wrote:
>> I've read posts about retention at Sprint and their interest in keeping
>> customers.
>> I'd like some suggestions/advice on this situation that came up for me:
>>
>> I've been a PCS customer for about 5 years and am currently on a month to
>> month basis (I have a minimum plan, 300 min for $29.99, so I don't qualify
>> for any upgrades).
>>
>> I have an email offer from Sprint offering a plan based on their employee
>> referral plan ($30 for 500 min etc., nites @ 7 PM).
>>
>> When I called I was told it was for new customers only.
>> Since it is a better plan than my current one, I can terminate my current
>> plan and sign up for the new one with no problem I believe.
>> My question for advice is if anyone has experience or suggestions of calling
>> the 'retention folks' and tell them about the plan and that I plan to switch
>> and ask if they will roll my number to that new plan?
>>
>> Any suggestions would be helpful.
>>
>> Thanks,
>>
>> Mike
>
>A little over a year ago, I was in precisely the same position. I came
>across the SERO deal, and called Sprint, asking them to give me the SERO
>deal. Eventually, they put me through to Retention. I again explained
>the SERO deal, and that I was willing, if necessary, to give up my old
>phone number (which was going to be out of contract in a month) and
>create a new line of service through the SERO deal. I pointed out that
>this would be a lot more work for both me and Sprint.
>
>The Retention agent initially couldn't find the SERO deal. I gave her
>the URL. She claimed that within Sprint, you aren't able to access the
>external web (a weird assertion). She sounded like she was genuinely
>trying to find the deal. After quite a lot of persistence (around 45
>minutes on the phone with the Retention agent), she found the deal.
>
>She *DID* give me the SERO deal. In fact, she threw in some goodies (5%
>service discount, 500 text messages a month). And she even allowed me
>to trade in my Treo 600 for a Treo 650 (I can't tell whether it was new
>or refurb, so it doesn't really matter to me) at no charge.
>
>Time and circumstances may have changed since then. I may have lucked
>out and found a generous Retention agent. If you really want the SERO
>deal without losing your phone number, try calling in again. Perhaps it
>was my willingness to give up my old phone number that did the trick.
>You might need to be willing to do the same.
>
>--------------------------------------------------------------------------------
>I am using the free version of SPAMfighter for private users.
>It has removed 2945 spam emails to date.
>Paying users do not have this message in their emails.
>Try SPAMfighter for free now!
Retention strategy advice?
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