>
> Try Virgin Mobile, instead. Its sprint, but with semi competent cs
> critters. $20 goes for 3 months with unused money rolling over
Which means nothing if he's on a Sprint postpaid plan. VM doesn't do postpaid.
Prepaid will be more expensive if he uses any significant amount of airtime,
and Virgin Mobile won't allow him to use his Sprint-branded phones.
On Wed, 06 Jun 2007 13:32:50 -0500, Joel <joe@Nospam.com> wrote:
>
> You may have some luck with 3 phones, but...
>first one it took me almost 2 years ...
> And they finally got the Vision removed after 6 tries, and they didn't credit back their error...
>
> Then they started charging $5 insurance ...
>Then the $100 mail-in-rebate they said they...
>
>$36 for new phone activated etc...
..
>. Then they sent $50 instead of $100...
>
(Edits mine) Yes, this is the way it goes more often than not,
and that's why I don't really want to upset things. But I'd like to
help my sister, and this would be a very good deal for her.
On Thu, 07 Jun 2007 00:36:33 -0400, David G. Imber
<imber@maniform.com> wrote:
> (Edits mine) Yes, this is the way it goes more often than not,
>and that's why I don't really want to upset things. But I'd like to
>help my sister, and this would be a very good deal for her.
>
> I suppose I'm going to have to roll the dice.
Actually, a Sprint store manager who reads this NG just wrote
to me privately and offered to take care of this for me. I assume
there is some benefit to his store for signing on a new line.
However, he's still going to have to deal with the home
office. I'm guessing he's entirely on the level, and perfectly
capable, but all he can really do is put in the order, and leave it up
to SPCS, so there's no guaranteed things won't get screwed blue even
with his intervention.
> On Wed, 06 Jun 2007 13:32:50 -0500, Joel <joe@Nospam.com> wrote:
>
>
> >
> > You may have some luck with 3 phones, but...
> >first one it took me almost 2 years ...
> > And they finally got the Vision removed after 6 tries, and they didn't credit back their error...
> >
> > Then they started charging $5 insurance ...
> >Then the $100 mail-in-rebate they said they...
> >
> >$36 for new phone activated etc...
> .
> >. Then they sent $50 instead of $100...
> >
>
> (Edits mine) Yes, this is the way it goes more often than not,
> and that's why I don't really want to upset things. But I'd like to
> help my sister, and this would be a very good deal for her.
>
> I suppose I'm going to have to roll the dice.
>
> DGI
Hopefully with 3 phones you may have better luck than me with 5 phones.
Hmmm but the $100 mail-in-rebate and $50 check instead of $100 have nothing
to do with too many phones.
Yup! Sprint billing system and Customer Service are big crooks <bg>
> On Thu, 07 Jun 2007 00:36:33 -0400, David G. Imber
> <imber@maniform.com> wrote:
>
> > (Edits mine) Yes, this is the way it goes more often than not,
> >and that's why I don't really want to upset things. But I'd like to
> >help my sister, and this would be a very good deal for her.
> >
> > I suppose I'm going to have to roll the dice.
>
> Actually, a Sprint store manager who reads this NG just wrote
> to me privately and offered to take care of this for me. I assume
> there is some benefit to his store for signing on a new line.
>
> However, he's still going to have to deal with the home
> office. I'm guessing he's entirely on the level, and perfectly
> capable, but all he can really do is put in the order, and leave it up
> to SPCS, so there's no guaranteed things won't get screwed blue even
> with his intervention.
>
> DGI
I dunno, as I have mentioned earlier that I had the store manager helped
me with the $100 mail-in-rebate but it didn't get to no where, until he
FAXED the original receive (lucky I didn't throw away) to Sprint
headquarter.
My advice would be to go to a Sprint store in person. They are very
helpful and will take care of everything I'm sure.
On Tue, 05 Jun 2007 17:00:22 -0400, David G. Imber
<imber@maniform.com> wrote:
> This should be an easy question, but because it's Sprint, I
>have to ask advice here.
>
> I want to add a phone to my plan. My sister is on Verizon and
>I want to get her on my plan. I have a phone for her already.
>
> I want to port her number over as well, if possible.
>
> All of this, as I say, should be extremely simple. $9.99 extra
>on my bill, if I recall, and my sister uses the phone so little it'll
>be no burden whatsoever.
>
> My fear is that CS will totally screw up everything - change
>my billing, etc.
>
> I've been with Sprint for eight years and always had good
>service. But when I've had to deal with CS, in almost every case
>something got screwed up. It's really strange. It's like a car that
>runs beautifully unless you stop moving.
>
> So if I just call regular CS I'm going to be transferred into
>the danger zone. Any advice on how to make sure I get someone with
>reasonable competence. If I call the technical department I'll get
>someone who knows what they're doing, but I don't think they can make
>this change.
>
> Thanks in advance for any advice.
>
> DGI
On Sun, 10 Jun 2007 10:08:35 -0400, hank kimball
<countyagent@green.acres.gov> wrote:
>My advice would be to go to a Sprint store in person. They are very
>helpful and will take care of everything I'm sure.
>
I happen to live near a better Sprint store, but that would
not be true of most of them. They are good at selling phones, and some
have proficient tech people on staff, but when it comes to setting up
plans they are all over the map.
As of now I've been giving my sister pointers on how to at
least try to get a better deal out of Verizon. If she can stay with
the company she's with, she can possibly get a reasonably good deal,
not have to port her number, and maybe nab a free or discounted new
phone.
my local sprint store moved the tech dept from the store i go to another
store.
and went from a staff of 11 reps and one manager to 4 reps and one young
manager i dont care for .
got to love down sizeing
--
AL'S COMPUTERS
"David G. Imber" <imber@maniform.com> wrote in message
news:4mjs63tntkhtb591sdus4g6tbt2cj9jh11@4ax.com...
> On Sun, 10 Jun 2007 10:08:35 -0400, hank kimball
> <countyagent@green.acres.gov> wrote:
>
> >My advice would be to go to a Sprint store in person. They are very
> >helpful and will take care of everything I'm sure.
> >
>
> I happen to live near a better Sprint store, but that would
> not be true of most of them. They are good at selling phones, and some
> have proficient tech people on staff, but when it comes to setting up
> plans they are all over the map.
>
> As of now I've been giving my sister pointers on how to at
> least try to get a better deal out of Verizon. If she can stay with
> the company she's with, she can possibly get a reasonably good deal,
> not have to port her number, and maybe nab a free or discounted new
> phone.
>
> Thanks, DGI
>
"David G. Imber" <imber@maniform.com> wrote in message
news:4mjs63tntkhtb591sdus4g6tbt2cj9jh11@4ax.com...
> I happen to live near a better Sprint store, but that would
> not be true of most of them.
Agreed. Last time I went to one of them, they switched me off of my old
Vision plan because, "it doesn't look quite right here -- are you sure it's
working? [I say yes it is] Well, I'll change it to the current plan
anyway..." and as a result, I lost the unlimited text messaging included with
the old plan. @#$#$%@% (And as is well documented, if Sprint no longer
offers a plan that you had, if that plan is *ever* removed from your account
there's *no way* to get it back! Although of course if you talk to the right
people eventually they can construct a roughly "equivalent" plan, but
still...)
Customer Service - Strategy advice
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