tMob: Moving from monthly-billed account to prepaid?

At 05 Jun 2008 02:34:52 -0500 larry wrote:

> Don't put much faith in anything Tmobile phone agents tell you.

I get my info/promises directly from customer care, with my account
appropriatly notated- not from local store agents, just so I have a
stronger negotiating position if things get screwed up..

> I got screwed around when I ported from landline to Tmo prepaid
> ($100 gold plan) then three months later wanted to port the number
> back to landline. I was told no prob, you can have new Tmo number,
> no loss of prepaid time or anything from an Arizona phone agent.

Yeah, the promises of a local store guy can't really help you with corporate,
unfortunately.

> An hour after the number ported, I called for the new number and
> was told the account was deleted, PERIOD, no time, no gold, sim
> unusable, nothing. After polity raising hell, and escalated to a
> supervisor, he gave me the same story. After a half hour he said he
could give me credit for the remaining
> time if I went to a store and bought an activation card. Luckily, I
> already had a spare sim, and got the credit.

Sounds like they took good care of you.

> But I lost the value and time of the activation card, gold status and
> stuck on a 469 area code.

Why did you lose Gold? When they messed up my prepaid account in a port,
they restored my credit and my gold status.

> I really thought they changed, but this was like their crappy cust
> serv when I suffered thru a year with them 6 years ago.

No offense, but if that is a typical "horror story" from your tenure with T-
Mo, you haven't used many other carriers! ;-)

> Lost that warm fuzzy feeling, guess they are still Trouble-mobile.

I have NO problems with their customer service- phone selection and
coverage is weak, but their CS is tops in my book...

Phone selection is weak, but service where I live is great.

"Todd Allcock" <elecconnec@AmericaOnLine.com> wrote in message
news:g2958u$aao$4@aioe.org...
> At 05 Jun 2008 02:34:52 -0500 larry wrote:
>
>> Don't put much faith in anything Tmobile phone agents tell you.
>
> I get my info/promises directly from customer care, with my account
> appropriatly notated- not from local store agents, just so I have a
> stronger negotiating position if things get screwed up..
>
>> I got screwed around when I ported from landline to Tmo prepaid
>> ($100 gold plan) then three months later wanted to port the number
>> back to landline. I was told no prob, you can have new Tmo number,
>> no loss of prepaid time or anything from an Arizona phone agent.
>
> Yeah, the promises of a local store guy can't really help you with
> corporate,
> unfortunately.
>
>> An hour after the number ported, I called for the new number and
>> was told the account was deleted, PERIOD, no time, no gold, sim
>> unusable, nothing. After polity raising hell, and escalated to a
>> supervisor, he gave me the same story. After a half hour he said he
> could give me credit for the remaining
>> time if I went to a store and bought an activation card. Luckily, I
>> already had a spare sim, and got the credit.
>
> Sounds like they took good care of you.
>
>> But I lost the value and time of the activation card, gold status and
>> stuck on a 469 area code.
>
> Why did you lose Gold? When they messed up my prepaid account in a port,
> they restored my credit and my gold status.
>
>> I really thought they changed, but this was like their crappy cust
>> serv when I suffered thru a year with them 6 years ago.
>
> No offense, but if that is a typical "horror story" from your tenure with
> T-
> Mo, you haven't used many other carriers! ;-)
>
>> Lost that warm fuzzy feeling, guess they are still Trouble-mobile.
>
> I have NO problems with their customer service- phone selection and
> coverage is weak, but their CS is tops in my book...
>

Todd Allcock wrote:
> At 05 Jun 2008 02:34:52 -0500 larry wrote:
>
>> Don't put much faith in anything Tmobile phone agents tell you.
>
> I get my info/promises directly from customer care, with my account
> appropriatly notated- not from local store agents, just so I have a
> stronger negotiating position if things get screwed up..
>
>> I got screwed around when I ported from landline to Tmo prepaid
>> ($100 gold plan) then three months later wanted to port the number
>> back to landline. I was told no prob, you can have new Tmo number,
>> no loss of prepaid time or anything from an Arizona phone agent.
>
> Yeah, the promises of a local store guy can't really help you with corporate,
> unfortunately.
>
>> An hour after the number ported, I called for the new number and
>> was told the account was deleted, PERIOD, no time, no gold, sim
>> unusable, nothing. After polity raising hell, and escalated to a
>> supervisor, he gave me the same story. After a half hour he said he
> could give me credit for the remaining
>> time if I went to a store and bought an activation card. Luckily, I
>> already had a spare sim, and got the credit.
>
> Sounds like they took good care of you.
>
>> But I lost the value and time of the activation card, gold status and
>> stuck on a 469 area code.
>
> Why did you lose Gold? When they messed up my prepaid account in a port,
> they restored my credit and my gold status.
>
>> I really thought they changed, but this was like their crappy cust
>> serv when I suffered thru a year with them 6 years ago.
>
> No offense, but if that is a typical "horror story" from your tenure with T-
> Mo, you haven't used many other carriers! ;-)
>
>> Lost that warm fuzzy feeling, guess they are still Trouble-mobile.
>
> I have NO problems with their customer service- phone selection and
> coverage is weak, but their CS is tops in my book...
>

This was all done through customer care!
10/5/07 11:43 am Brandon in the Arizona call center, since
the account was deleted, they had no record of calls. (so
they say)

I first signed up six years ago at a local VS/Tm store, he
(store manager) cleared up 3 months of feature and billing
trouble in a 30 minute call. (All I got from c/c was "it
will be fixed before your next bill") After my year, I was
gone, never thought I would be back.

Been there, done that, got the tee shirt, and washed the
truck with it.

Sprint- "pin drop" except the bad spots caused instant call
drops - never had a bit of noise though ;-) gave me two $
50. cards when I signed for post paid plan that I couldn't
use unless I dropped the plan and went prepaid, bright...
Then after two years, they shut down all prepaids to achieve
their $50. /mo per line goal.

ATTWS /Cingular /ATT / (put current name here)- Good
coverage, never had to deal with c/s, life is good. Shut
the system down (tdma) to upsell plans and phones.

I agree, it's like a trip to the post office, I don't expect
much, and I'm never disappointed. ;-)

At least you stayed gold, also they refuse to give me the
phone unlock code unless I buy another "time" card. First
trip around, they did give me codes with no questions.

- larry/dallas

funny, just noticed this was crossposted to ye old vs group,
ah the days of the mostly down, on-line account management
system. us helping each other was years ahead of c/c.

At 05 Jun 2008 14:52:11 -0400 Ben Skversky wrote:
> Phone selection is weak, but service where I live is great.

Service where I live is great as well, but it varies in different markets I
travel to. I have relatively few complaints, but it's hit and miss at a
few of Colorado's ski resorts, god-awful in Omaha, NE, and this week in the
Big Apple, voice has been fine, but data's been up and down all week (and
complaints on HowardForums indicate it's been problematic for months. No
offense to the big pink T, but if you can't keep the service reliable in
the country's LARGEST market, what hope does, say, Walla Walla, Washington
have?) ;-)