 T-Mobile USA Customer Care
On Tue, 23 Jun 2009 12:30:55 -0700, John Navas
<spamfilter1@navasgroup.com> wrote in
<mb2245t3hnqftm6q201r68fhum28fpq4lc@4ax.com>:
>On Tue, 23 Jun 2009 08:57:04 -0700, Miles
><mileschap@REMOVEMEpacbell.net> wrote in
><mX60m.1460$bq1.226@nlpi066.nbdc.sbc.com>:
>>Also, I've found with other support services that sometimes daytime
>>support is USA, while night support is foreign, so you might need to
>>specify the time of day you make the calls.
>
>Fair point.
I've how had to make quite a few more calls to Customer Care (to fix an
ongoing problems with MyFaves, network settings, and account settings),
and when I called during normal USA business hours I did get reps
located in the USA, which were considerably more helpful than the
Bangalore reps I had gotten earlier, so your theory may be correct.
The last CC rep I spoke to yesterday was truly stellar; likewise the two
reps in Tech Support that had helped me earlier, and the staff in the
Battery St store in San Francisco.
(Ultimately a new SIM, as suggested by the CC rep, and provided free by
the store, seems to have solved my problems, even though my old SIM was
only a few weeks old. T-Mobile is in the process of SIM updating, and
my prior SIM apparently wasn't the latest.)
--
Best regards,
John <http:/navasgroup.com>
If the iPhone is really so impressive,
why do fans keep making excuses for it?
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