Even once good T-Mobile USA now suffers from support outsourced to
Bangalore. *It's a dead giveaway even without the accent -- you ask a
question, and there's a pause while the ESL rep frantically searches the
support script written in English for something that seems close, then
reads something unrelated to your actual question, and does this over
and over no matter how many times you rephrase your question. [sigh]
--
Best regards, FAQ for Wireless Internet: <http://wireless.navas.us>
John FAQ for Wi-Fi: <http://wireless.navas.us/wiki/Wi-Fi>
Wi-Fi How To: <http://wireless.navas.us/wiki/Wi-Fi_HowTo>
Fixes to Wi-Fi Problems: <http://wireless.navas.us/wiki/Wi-Fi_Fixes>
On Mon, 22 Jun 2009 18:10:03 -0700, Steve Sobol <sjsobol@JustThe.net>
wrote in <MPG.24a9cb4be2b01bbf9896b7@news.justthe.net>:
>In article <7u5045h14jnbi6tbs4gv1p0k4sach7m1v9@4ax.com>, spamfilter1
>@navasgroup.com says...
>
>> Even once good T-Mobile USA now suffers from support outsourced to
>> Bangalore. *
>
>Uh, really? In the past week, I've had the opportunity to talk to a
>number of people who are obviously American.
Really. 611 Customer Care, not Tech Support. Verified by asking.
Possibly not in all geographic areas.
--
Best regards, FAQ for Wireless Internet: <http://wireless.navas.us>
John FAQ for Wi-Fi: <http://wireless.navas.us/wiki/Wi-Fi>
Wi-Fi How To: <http://wireless.navas.us/wiki/Wi-Fi_HowTo>
Fixes to Wi-Fi Problems: <http://wireless.navas.us/wiki/Wi-Fi_Fixes>
* John Navas wrote, On 6/22/2009 22:59:
> On Mon, 22 Jun 2009 18:10:03 -0700, Steve Sobol <sjsobol@JustThe.net>
> wrote in <MPG.24a9cb4be2b01bbf9896b7@news.justthe.net>:
>
>> In article <7u5045h14jnbi6tbs4gv1p0k4sach7m1v9@4ax.com>, spamfilter1
>> @navasgroup.com says...
>>
>>> Even once good T-Mobile USA now suffers from support outsourced to
>>> Bangalore.
>> Uh, really? In the past week, I've had the opportunity to talk to a
>> number of people who are obviously American.
>
> Really. 611 Customer Care, not Tech Support. Verified by asking.
> Possibly not in all geographic areas.
>
Well, you did say "support" in your original email, not customer care.
Also, I've found with other support services that sometimes daytime
support is USA, while night support is foreign, so you might need to
specify the time of day you make the calls.
Miles
On Tue, 23 Jun 2009 08:57:04 -0700, Miles
<mileschap@REMOVEMEpacbell.net> wrote in
<mX60m.1460$bq1.226@nlpi066.nbdc.sbc.com>:
>* John Navas wrote, On 6/22/2009 22:59:
>> On Mon, 22 Jun 2009 18:10:03 -0700, Steve Sobol <sjsobol@JustThe.net>
>> wrote in <MPG.24a9cb4be2b01bbf9896b7@news.justthe.net>:
>>
>>> In article <7u5045h14jnbi6tbs4gv1p0k4sach7m1v9@4ax.com>, spamfilter1
>>> @navasgroup.com says...
>>>
>>>> Even once good T-Mobile USA now suffers from support outsourced to
>>>> Bangalore.
>>> Uh, really? In the past week, I've had the opportunity to talk to a
>>> number of people who are obviously American.
>>
>> Really. 611 Customer Care, not Tech Support. Verified by asking.
>> Possibly not in all geographic areas.
>
>Well, you did say "support" in your original email, not customer care.
You're grasping at straws: "support" is in lower case and the Subject is
"Customer Care".
>Also, I've found with other support services that sometimes daytime
>support is USA, while night support is foreign, so you might need to
>specify the time of day you make the calls.
Fair point.
--
Best regards, FAQ for Wireless Internet: <http://wireless.navas.us>
John FAQ for Wi-Fi: <http://wireless.navas.us/wiki/Wi-Fi>
Wi-Fi How To: <http://wireless.navas.us/wiki/Wi-Fi_HowTo>
Fixes to Wi-Fi Problems: <http://wireless.navas.us/wiki/Wi-Fi_Fixes>
* John Navas wrote, On 6/23/2009 12:30:
> On Tue, 23 Jun 2009 08:57:04 -0700, Miles
> <mileschap@REMOVEMEpacbell.net> wrote in
> <mX60m.1460$bq1.226@nlpi066.nbdc.sbc.com>:
>
>> * John Navas wrote, On 6/22/2009 22:59:
>>> On Mon, 22 Jun 2009 18:10:03 -0700, Steve Sobol <sjsobol@JustThe.net>
>>> wrote in <MPG.24a9cb4be2b01bbf9896b7@news.justthe.net>:
>>>
>>>> In article <7u5045h14jnbi6tbs4gv1p0k4sach7m1v9@4ax.com>, spamfilter1
>>>> @navasgroup.com says...
>>>>
>>>>> Even once good T-Mobile USA now suffers from support outsourced to
>>>>> Bangalore.
>>>> Uh, really? In the past week, I've had the opportunity to talk to a
>>>> number of people who are obviously American.
>>> Really. 611 Customer Care, not Tech Support. Verified by asking.
>>> Possibly not in all geographic areas.
>> Well, you did say "support" in your original email, not customer care.
>
> You're grasping at straws: "support" is in lower case and the Subject is
> "Customer Care".
This is a good example of what I've read several times in newsgroups:
Always state the subject matter in the body of a msg. All too
frequently the subject draws the attention, but the concentration is
on the body text.
On Tue, 23 Jun 2009 13:22:25 -0700, Miles
<mileschap@REMOVEMEpacbell.net> wrote in
<6Qa0m.383$j84.139@nlpi061.nbdc.sbc.com>:
>* John Navas wrote, On 6/23/2009 12:30:
>> On Tue, 23 Jun 2009 08:57:04 -0700, Miles
>> <mileschap@REMOVEMEpacbell.net> wrote in
>> <mX60m.1460$bq1.226@nlpi066.nbdc.sbc.com>:
>>
>>> * John Navas wrote, On 6/22/2009 22:59:
>>>> On Mon, 22 Jun 2009 18:10:03 -0700, Steve Sobol <sjsobol@JustThe.net>
>>>> wrote in <MPG.24a9cb4be2b01bbf9896b7@news.justthe.net>:
>>>>
>>>>> In article <7u5045h14jnbi6tbs4gv1p0k4sach7m1v9@4ax.com>, spamfilter1
>>>>> @navasgroup.com says...
>>>>>
>>>>>> Even once good T-Mobile USA now suffers from support outsourced to
>>>>>> Bangalore.
>>>>> Uh, really? In the past week, I've had the opportunity to talk to a
>>>>> number of people who are obviously American.
>>>> Really. 611 Customer Care, not Tech Support. Verified by asking.
>>>> Possibly not in all geographic areas.
>>> Well, you did say "support" in your original email, not customer care.
>>
>> You're grasping at straws: "support" is in lower case and the Subject is
>> "Customer Care".
>
>This is a good example of what I've read several times in newsgroups:
> Always state the subject matter in the body of a msg.
How about always pay attention to the Subject? ;)
--
Best regards, FAQ for Wireless Internet: <http://wireless.navas.us>
John FAQ for Wi-Fi: <http://wireless.navas.us/wiki/Wi-Fi>
Wi-Fi How To: <http://wireless.navas.us/wiki/Wi-Fi_HowTo>
Fixes to Wi-Fi Problems: <http://wireless.navas.us/wiki/Wi-Fi_Fixes>
On Mon, 22 Jun 2009 16:49:11 -0700, John Navas
<spamfilter1@navasgroup.com> wrote:
>Even once good T-Mobile USA now suffers from support outsourced to
>Bangalore. *It's a dead giveaway even without the accent -- you ask a
>question, and there's a pause while the ESL rep frantically searches the
>support script written in English for something that seems close, then
>reads something unrelated to your actual question, and does this over
>and over no matter how many times you rephrase your question. [sigh]
I've never had that experience. But I do not call customer service
often. If I do, it's usually during the day (ET). Sometimes I'll get
an accent and just out of curiosity, I'll ask where I'm calling, then
the CSR will tell me which state.
In article <mb2245t3hnqftm6q201r68fhum28fpq4lc@4ax.com>, spamfilter1
@navasgroup.com says...
> >Well, you did say "support" in your original email, not customer
care.
>
> You're grasping at straws: "support" is in lower case and the Subject is
> "Customer Care".
>
> >Also, I've found with other support services that sometimes daytime
> >support is USA, while night support is foreign, so you might need to
> >specify the time of day you make the calls.
>
> Fair point.
FYI: My calls were during the day, to Tech Support.
On Tue, 23 Jun 2009 13:32:28 -0700, John Navas
<spamfilter1@navasgroup.com> wrote:
>On Tue, 23 Jun 2009 13:22:25 -0700, Miles
><mileschap@REMOVEMEpacbell.net> wrote in
><6Qa0m.383$j84.139@nlpi061.nbdc.sbc.com>:
>
>>* John Navas wrote, On 6/23/2009 12:30:
>>> On Tue, 23 Jun 2009 08:57:04 -0700, Miles
>>> <mileschap@REMOVEMEpacbell.net> wrote in
>>> <mX60m.1460$bq1.226@nlpi066.nbdc.sbc.com>:
>>>
>>>> * John Navas wrote, On 6/22/2009 22:59:
>>>>> On Mon, 22 Jun 2009 18:10:03 -0700, Steve Sobol <sjsobol@JustThe.net>
>>>>> wrote in <MPG.24a9cb4be2b01bbf9896b7@news.justthe.net>:
>>>>>
>>>>>> In article <7u5045h14jnbi6tbs4gv1p0k4sach7m1v9@4ax.com>, spamfilter1
>>>>>> @navasgroup.com says...
>>>>>>
>>>>>>> Even once good T-Mobile USA now suffers from support outsourced to
>>>>>>> Bangalore.
>>>>>> Uh, really? In the past week, I've had the opportunity to talk to a
>>>>>> number of people who are obviously American.
>>>>> Really. 611 Customer Care, not Tech Support. Verified by asking.
>>>>> Possibly not in all geographic areas.
>>>> Well, you did say "support" in your original email, not customer care.
>>>
>>> You're grasping at straws: "support" is in lower case and the Subject is
>>> "Customer Care".
>>
>>This is a good example of what I've read several times in newsgroups:
>> Always state the subject matter in the body of a msg.
>
>How about always pay attention to the Subject? ;)
Funny. In usenet, this could already be about abortion.
T-Mobile USA Customer Care 
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