Does T-Mobile exchange phones under warranty?

Okay, first you're a prepay so things are different. Second, you're
wrong. If you're a T-Mobile customer and got the phone from them, the
will replace the unit for up to 1 year (usually via phone and mail, I
don't know about their stores). Your "30 days" is probably just for
prepay.



"elmer5" <elmer5@hotmail.com> wrote in
news:12kvsqb8ia7mv9e@corp.supernews.com:

> I doubt they will exchange it unless you're within 30 days of
> purchase, but I've heard it being done. It depends upon how charitable
> the manager wants to be. Doesn't hurt to ask... just don't be
> disappointed.
>
> Last winter I bought a T-Mobile Prepaid Sidekick 2 via Amazon.
> Everything worked great for several months when it just wouldn't turn
> on anymore. Hard and soft resets did nothing. Called T-Mobile and got
> a RMA for warranty replacement. T-Mobile promises a 10 day turnaround
> for warranty exchanges, but I called every other day for 3 weeks only
> to hear varied excuses regarding its status. Nobody had a clue what to
> tell me. Finally I learned that T-Mobile's receiving department lost
> my phone and never routed it to their exchange department. That rep
> stated it would take another 10 days for research to be conducted.
> That night, I E-mailed their Executive Relations department and
> actually got a replacement Sidekick 2 within 3 days.
>
> So... if you have warranty replacement problems do not hesitate to
> contact their Executive Relations department. They will help.
>
> "John Richards" <jr70@blackhole.invalid> wrote in message
> news:Smw3h.624$6t.248@newssvr11.news.prodigy.com.. .
>
>> My Motorola RAZR V3 (bought eight months ago) suddenly won't
>> turn on, nor does it respond to the charger. I tried a known good
>> battery but it made no difference. Since the phone is still under
>> warranty, will any T-Mobile store exchange it for a refurbished
>> phone?
>>
>> --
>> John Richards
>
>
>