SIM-Card serial number

I bought a SIM-card for T-Mobile 4 weeks ago for my Motorola V3 Razr. After
a week I called customer service to change the area code, because we moved
in an other area of California. During the process I was asked to read the
SIM-card serial number. The T-Mobile rep repeated the number correctly back
to me. I used the phone for almost 3 weeks without any problem. Yesterday,
when I switched the cell-phone on, I got the message: "Unregistered
SIM-Card". After a few calls with the T-Mobile customer service, it has been
determined that the SIM-cart serial number stored in their computer, did not
match my phone number. Customer service input the correct serial number in
their computer and now everything is fine. How is it possible that I was
able to use the phone for 3 weeks, if the SIM-card serial number was
incorrect? Or how did the serial number changed if originally was input
correctly? Has anybody had similar experiences?
TIA,
Gene

the first rep you spoke to didnt enter the data right its common place in
todays call centers when you can heare many reps voices in the back round.


--
AL'S COMPUTERS
"EpsilonRho" <EpsilonRho@nospam.ooo> wrote in message
news:GGNvh.2016$4H1.1400@newssvr17.news.prodigy.ne t...
> I bought a SIM-card for T-Mobile 4 weeks ago for my Motorola V3 Razr.
After
> a week I called customer service to change the area code, because we moved
> in an other area of California. During the process I was asked to read the
> SIM-card serial number. The T-Mobile rep repeated the number correctly
back
> to me. I used the phone for almost 3 weeks without any problem. Yesterday,
> when I switched the cell-phone on, I got the message: "Unregistered
> SIM-Card". After a few calls with the T-Mobile customer service, it has
been
> determined that the SIM-cart serial number stored in their computer, did
not
> match my phone number. Customer service input the correct serial number in
> their computer and now everything is fine. How is it possible that I was
> able to use the phone for 3 weeks, if the SIM-card serial number was
> incorrect? Or how did the serial number changed if originally was input
> correctly? Has anybody had similar experiences?
> TIA,
> Gene
>
>
>
>

I called T-Mobile to unlock my V330.
They had the wrong imei number for my phone, and even sent me the wrong
unlock code once.
Apparently their computers are not foolproof.
"EpsilonRho" <EpsilonRho@nospam.ooo> wrote in message
news:GGNvh.2016$4H1.1400@newssvr17.news.prodigy.ne t...
> I bought a SIM-card for T-Mobile 4 weeks ago for my Motorola V3 Razr.
After
> a week I called customer service to change the area code, because we moved
> in an other area of California. During the process I was asked to read the
> SIM-card serial number. The T-Mobile rep repeated the number correctly
back
> to me. I used the phone for almost 3 weeks without any problem. Yesterday,
> when I switched the cell-phone on, I got the message: "Unregistered
> SIM-Card". After a few calls with the T-Mobile customer service, it has
been
> determined that the SIM-cart serial number stored in their computer, did
not
> match my phone number. Customer service input the correct serial number in
> their computer and now everything is fine. How is it possible that I was
> able to use the phone for 3 weeks, if the SIM-card serial number was
> incorrect? Or how did the serial number changed if originally was input
> correctly? Has anybody had similar experiences?
> TIA,
> Gene
>
>
>
>

At 31 Jan 2007 16:16:47 +0000 Bruce Markowitz wrote:
> I called T-Mobile to unlock my V330.
> They had the wrong imei number for my phone, and even sent me the wrong
> unlock code once.

The last time I had them unlock a phone they had the wrong IMEI on file-
it was off by one digit. I corrected them and they gave me the correct
code via e-mail.

It is not an uncommon event. What probably happened was that although you
were working fine, the computer klicked out your correct SIM Card Serial,
and if your number was "recycled" maybe reverted back to the original SIM
Card that was assigned to it. Anything is possible and you will rack your
brain worrying about it, for no reason. And if your concern is will it
happen again? Very VERY doubtful


"EpsilonRho" <EpsilonRho@nospam.ooo> wrote in message
news:GGNvh.2016$4H1.1400@newssvr17.news.prodigy.ne t...
>I bought a SIM-card for T-Mobile 4 weeks ago for my Motorola V3 Razr. After
> a week I called customer service to change the area code, because we moved
> in an other area of California. During the process I was asked to read the
> SIM-card serial number. The T-Mobile rep repeated the number correctly
> back
> to me. I used the phone for almost 3 weeks without any problem. Yesterday,
> when I switched the cell-phone on, I got the message: "Unregistered
> SIM-Card". After a few calls with the T-Mobile customer service, it has
> been
> determined that the SIM-cart serial number stored in their computer, did
> not
> match my phone number. Customer service input the correct serial number in
> their computer and now everything is fine. How is it possible that I was
> able to use the phone for 3 weeks, if the SIM-card serial number was
> incorrect? Or how did the serial number changed if originally was input
> correctly? Has anybody had similar experiences?
> TIA,
> Gene
>
>
>
>