On Tue, 10 Jun 2008 09:28:09 -0500, George <gh424NO824SPAM@cox.net>
wrote:
>Well, A., this is the way pretty much all prepaid plans
>work. There are some exceptions, but most, including the
>Airvoice Wireless I use, do it exactly the same way. To
>roll over your unused minutes, you have to buy more before
>yours expire. If you're a day late, you lose them. This is
>made quite clear when you sign up, and they did exactly the
>right thing in refusing to yield to your threats.
>
>For those with good Verizon service, PagePlus is one of the
>best, and least expensive, prepaid options available. And
>you forgot to mention that it's only a minimum $10 every
>four months ($2.50 a month), which makes it really great for
>occasional low useage callers. If you forget, and lose your
>rollover minutes, it really only costs you if you would have
>used those minutes anyway. And if you had 600 minutes
>accrued, when were you planning on using them?
>
>And what better/cheaper service are you now going to switch
>to?
>
I agree with George. I am a page plus customer
On Jun 10, 6:19*pm, "catalpa" <cata...@entertab.org> wrote:
> <mindfulness...@gmail.com> wrote in message
>
> news:2bd6cc77-ed6c-4bc7-97c0-413756f1a284@g16g2000pri.googlegroups.com...
>
> > They use Verizon, but they are a terrible company with no concept of
> > customer service.
>
> ><snip long ranting whine>
>
> PagePlus charges $10 for 120 days of service. That is only $2.50 a month to
> use the Verizon network with any Verizon compatible cell phone. Where else
> are you going to get a deal like that?
>
> So now that you lost all your minutes you are going to go to another prepaid
> company and pay more money for a worse cell phone network. That only makes
> sense to a whiner like you.
You people are all sheep... the type who just let companies treat you
like dirt and keep coming back for more anyway.
You probably love it when the credit card co. charges you $36 for a
late payment too even if it was only one hour late.
You probably have NO problem when the bank holds a check for a week
even if you've been a customer for a year or more with no bounced
checks. But you're okay with it "Because it's in the Terms of Serivce
contract that they CAN.
Corporations love people like you - because like good little Nazis
you'll just follow whatever rules come along, you'll get right in line
and goose step and then bend over and say, "Give me some more! I love
it!"
It's people lke me who have the sense to complain about bad customer
service and bad policies, who contribute to positive change instead of
just accepting the (bad) way things are.
> You probably love it when the credit card co. charges you $36 for a
> late payment too even if it was only one hour late.
No, it sucks, but late is late. On the other hand, there have been a couple
times when we were late because we tried to make the payment online earlier
in the day, but the bank's website was down. On those occasions the bank
credited the late fees back to us.
> You probably have NO problem when the bank holds a check for a week
> even if you've been a customer for a year or more with no bounced
> checks. But you're okay with it "Because it's in the Terms of Serivce
> contract that they CAN.
Well, since those documents are legally binding, what exactly do you expect?
Banks especially... and cellular carriers too... have clauses in their
user agreements that they are entitled to change the rules at any time,
with prior written notice (usually 30 days' notice), and that you have the
option of terminating service if you don't agree with the new rules. In the
case of a cell phone or credit card, you must agree to the terms first;
with a credit card, you agree by signing the application (check the fine
print!), and at least with my cell carrier (T-Mo), you are given an
agreement to sign or verbally agree to over the phone.
> Corporations love people like you - because like good little Nazis
Wow. Good thing the Nazi reference doesn't make you sound like a complete
asshole. (Oh, wait, it actually does. Never mind...)
> It's people lke me who have the sense to complain about bad customer
> service and bad policies, who contribute to positive change instead of
> just accepting the (bad) way things are.
If you have problems with a specific service provider, switch service
providers.
>It's people lke me who have the sense to complain about bad customer
>service and bad policies, who contribute to positive change instead of
>just accepting the (bad) way things are.
It's people like you who simply cannot accept responsibility for their
own mistakes, instead preferring to blame others. Grow up already.
On Jun 20, 3:16*pm, mindfulness...@gmail.com wrote:
> It's people lke me who have the sense to complain about bad customer
> service and bad policies, who contribute to positive change instead of
> just accepting the (bad) way things are.
I think that your problems may result from your attitude when you
contact customer service. I've contacted PagePlus customer service on
a few occasions and it's been excellent. I wish all companies had such
polite, competent, U.S. based customer service. No passing you from
department to department, they are just able to handle any issues and
questions without passing the buck.
I forgot to renew within 120 days once, and my account was
deactivated. I called them up and they restored my unused balance
(about $50) and gave me 120 more days without me even adding another
$10. Excellent customer service that went above and beyond what they
were obligated to do.
You might want to change your approach when you call customer service.
You can achieve much better results when you don't fly off the handle.
On Jun 20, 9:17*pm, Chinese Bicycle Guy <scharf.ste...@gmail.com>
wrote:
> On Jun 20, 3:16*pm, mindfulness...@gmail.com wrote:
>
> > It's people lke me who have the sense to complain about bad customer
> > service and bad policies, who contribute to positive change instead of
> > just accepting the (bad) way things are.
>
> I think that your problems may result from your attitude when you
> contact customer service. I've contacted PagePlus customer service on
> a few occasions and it's been excellent. I wish all companies had such
> polite, competent, U.S. based customer service. No passing you from
> department to department, they are just able to handle any issues and
> questions without passing the buck.
>
> I forgot to renew within 120 days once, and my account was
> deactivated. I called them up and they restored my unused balance
> (about $50) and gave me 120 more days without me even adding another
> $10. Excellent customer service that went above and beyond what they
> were obligated to do.
>
> You might want to change your approach when you call customer service.
> You can achieve much better results when you don't fly off the handle.
Just wait til NEXT Time you forget...
And no, I was very nice with customer service until they told me they
were going to eat my minutes and no way would they let me keep even
half of them (which I graciously suggested).
Yes, they have a policy. Yes I did not meet my end of the agreement.
Yes, they have every legal right to eat my minutes.
But whatever happened to wanting to keep a long-term customer (3
years) happy? Whatever happened to bending the rules a little,
compromising, and recognizing that their policy of offering no grace
period and no email or phone reminder, makes it difficult for people
to always remember each 120 days so maybe they should cut a customer
some slack?
Sure, they're very nice as long as you remember to renew, or forget
only once maybe.
The bottom line is, they don't care if you are a customer or not,
apparently they make plenty of money and can afford to risk losing
customers by pissing them off. They don't care about you as a
customer. So if you want to do business with them, anyway, go for it.
If you would rather do business with someone who cares a little, who
offers a little kindness and understanding to you as a customer, then
go elsewhere.
Some day another company will come along with the same business model
as pageplus EXCEPT that they will offer a grace period, a year service
contract and an automated email or voicemail program to notify
customers a week before their service is up, and guess what? pageplus
will go out of business. And I will say "Good riddance, assholes!"
On Jun 20, 5:14*pm, The Ghost of General Lee <gh...@general.lee>
wrote:
> On Fri, 20 Jun 2008 15:16:43 -0700 (PDT), mindfulness...@gmail.com
> wrote:
>
> >It's people lke me who have the sense to complain about bad customer
> >service and bad policies, who contribute to positive change instead of
> >just accepting the (bad) way things are.
>
> It's people like you who simply cannot accept responsibility for their
> own mistakes, instead preferring to blame others. *Grow up already.
I fully accept responsibility for my mistake. I forgot to renew.
I just want a company who will cut me some slack for my human error, a
company who would rather keep a 3-year customer happy by, say,
offering half my minutes back, or even 1/3 in this case, instead of
saying "F--- you!"
Eventually pageplus will go out of business due to the way they treat
customers.
And yes, I'd rather pay a little more and have a company who cares
about people, not just about the bottom line.
Do not use pagepluscellular
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